IT Team Lead

Eddyfi NDT Inc.; Quebec; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Eddyfi NDT Inc., a leader in non-destructive testing solutions, seeks a Digital Workplace Manager to lead IT teams in driving digital transformation. This role focuses on optimizing user experiences with Microsoft 365 technologies and requires proficiency in leadership and budget management. The ideal candidate will thrive in a collaborative environment, offering innovative solutions in a growing international context.

Qualifications

• Minimum of 5 years of experience managing IT support teams.
• Deep expertise in Microsoft 365 technologies.
• Experience with integrating AI and automation tools is an asset.

Responsibilities

• Lead the management and development of international IT teams.
• Drive digital transformation through Microsoft 365 implementation.
• Conduct IT budget management including OPEX/CAPEX.

Skills

Leadership

Communication

ITIL Process Management

Digital Transformation

Budget Management

Automation

Artificial Intelligence Integration

Microsoft 365 Technologies

Job description

Job Description

Posted Thursday, May 29, 2025 at 10:00 AM

Become EDDYFIER, are you interested?

Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depends on every day. We ensure reliability and security by protecting critical infrastructures and assets globally, thus helping to preserve the planet and save lives.

Our values

• Innovate with a clear purpose
• Ensure reliability and accountability
• Stay united to be stronger

Joining our team means:

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long-term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

As the Digital Workplace Manager, you will be at the heart of the digital transformation at Eddyfi.

You will be responsible for leading the management and development of an international IT team while driving the transformation of our work environment towards greater modernity and automation through the Microsoft 365 suite. Your goal will be to optimize the user experience by deploying ITIL best practices, streamlining tools, and implementing automation and artificial intelligence projects.

You will work closely with the infrastructure and cybersecurity teams to contribute to IT architecture decisions and define the technology roadmap, while ensuring service governance, vendor management, and financial oversight. This role will allow you to combine leadership, innovation, and operational management within a dynamic and international environment.

If you are a pragmatic leader, curious and passionate about digital transformation, this opportunity is made for you.

As Digital Workplace Manager, you will have to:

• Manage and develop IT support teams across multiple countries, ensuring consistent service quality and high levels of operational performance.
• Define team objectives, monitor key performance indicators (KPIs), and foster a user-centric support culture.

Digital Workplace Deployment

• Lead the deployment and governance of Microsoft solutions (Office Suite, Copilot, Endpoint Manager, Intune, Defender, Viva, etc.).
• Ensure compliance with security policies, regulatory standards, and user adoption strategies.

Automation & AI Integration

• Identify, test, and scale support solutions based on automation and artificial intelligence (virtual agents, self-service portals, proactive monitoring, etc.).
• Promote an "automation-first" mindset to optimize efficiency and reduce manual interventions.

ITIL Process Management

• Design, implement, and oversee ITIL-based processes (incident, problem, change, request, knowledge).
• Drive continuous improvement initiatives, internal audits, and service reviews.

Internal Stakeholder Management

• Act as a trusted partner to business units, understanding their needs and ensuring IT services effectively support them.
• Organize regular coordination meetings and implement feedback loops.
• Supervise and evaluate IT service providers and solution vendors.
• Manage performance, contracts, and escalation procedures.
• Contribute to IT architectural decisions, particularly in areas affecting the digital work environment and user experience.
• Participate in solution evaluations and help define future technology strategies.

IT Budget Management

• Develop, manage, and track the IT support budget (OPEX/CAPEX), including tools, licenses, and third-party services.
• Ensure cost optimization, accurate forecasting, and alignment with business priorities.

What makes you an asset to our team:

• Minimum of 5 years of experience managing IT support teams.
• Deep expertise in Microsoft 365 technologies and digital workplace design.
• Advanced proficiency in English, both spoken and written, due to the management of an international English-speaking team and business units located in English-speaking countries.
• Experience with integrating artificial intelligence (AI) and automation tools in a user support context is an asset.
• Solid understanding of IT architectures and ability to assess technical solutions.
• Proficient in budget management, cost tracking, and financial reporting in an IT environment.
• Excellent communication and influencing skills, with the ability to engage effectively with diverse and multicultural stakeholders.

If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application!

We are a fast-growing international high-tech company offering non-destructive testing solutions for inspecting critical components. Every day, we develop, produce, and market sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments are used in a variety of industries, including oil and gas, aerospace, and nuclear industries.

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.

All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.

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