IT Systems Specialist — Efficient Support & Automation

Signet Jewelers Limited; Markham; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Signet Jewelers Limited in Markham, Ontario, is seeking an IT Specialist to provide tier 2 support across the organization. You will install, configure, troubleshoot hardware and software, and document resolutions using tickets and KBAs to drive continuous improvement.

You will develop PowerShell scripts, automate IT processes, manage user access, support security measures, and collaborate with vendors on deployments and migrations, ensuring reliable, secure systems for all staff.

Qualifications

• 3–5 years of experience in a technical support role.
• Strong knowledge of computer hardware, networking and software.
• Experience with IT systems and technologies such as Windows, macOS, iOS, Citrix, AWS and Active Directory.
• Experience with PowerShell scripting and IT management tools (Intune, SCCM).

Responsibilities

• Provide tier 2 support for hardware, software, and network issues.
• Install, configure, and maintain computers, software, and network devices.
• Monitor systems, troubleshoot problems, and escalate complex issues as needed.
• Manage user access to systems and applications with proper security.
• Develop PowerShell scripts to automate processes.
• Ensure systems are updated, secure, and operating efficiently.
• Provide guidance and training to end users on IT systems and best practices.
• Develop and maintain self-service KBAs for end users.
• Collaborate with IT teams, departments, and vendors on projects and migrations.

Skills

Technical troubleshooting

End-user support

Networking knowledge

Tools

Windows

macOS

iOS

Citrix

AWS

Active Directory

PowerShell

Intune

SCCM

Job description

Signet Jewelers Limited in Markham, Ontario, is seeking an IT Specialist to provide tier 2 support across the organization. You will install, configure, troubleshoot hardware and software, and document resolutions using tickets and KBAs to drive continuous improvement.

You will develop PowerShell scripts, automate IT processes, manage user access, support security measures, and collaborate with vendors on deployments and migrations, ensuring reliable, secure systems for all staff.