IT Systems Specialist at Printing/Packaging Co.

Printing/Packaging Co.; City of Langley; On-site; CAD 72,000 - 78,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Life and disability insurance

RRSP match

Paid time off

Employee assistance program

On-site parking

ERP training

Job summary

Printing/Packaging Co. in Langley, BC, is seeking an IT Systems Specialist to join a hands-on manufacturing IT team. You will support Windows, M365, AD, printers, and plant-floor systems while preparing for a new ERP rollout. The role includes on-site work, documentation, and an on-call rotation.

You will be the second technical person on a small team, learning the ERP system, supporting users, and ensuring smooth operations during go-lives and normal activity. Prior ERP/MES exposure is helpful.

Qualifications

• Three or more years in IT support or systems administration.
• Hands-on Active Directory with Group Policy experience.
• Real Microsoft 365 admin center experience and Exchange Online knowledge.
• Comfortable with Windows Server file/print services and server housekeeping.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• PowerShell for routine automation or eagerness to learn.
• Ability to stay calm during high-volume periods and queue management.
• Experience in a manufacturing or multi-site environment is a plus.

Responsibilities

• Provide day-to-day IT support for Langley and US plants, covering Windows, Microsoft 365, hardware, printers, and plant-floor systems.
• Manage Active Directory users/groups, permissions, and Group Policy to maintain workstation consistency.
• Administer Microsoft 365: Exchange Online, mail flow, Teams, SharePoint, licensing, and security groups.
• Support Windows Server environment: file/print services and routine server maintenance.
• Assist ERP users during go-live and ongoing usage; handle frontline ERP support.
• Document processes and maintain a knowledge base used across sites.
• Participate in on-call rotation for after-hours support and production-critical issues.

Skills

Active Directory

Microsoft 365

Windows Server

PowerShell

Networking basics

On-call support

Documentation

Intune

Tools

Intune

Job description

Apply for IT Systems Specialist at Printing/Packaging Co. in Langley, BC, CA. This Full time on site position offers great opportunities for career growth. Fastik makes labels and flexible packaging for food, lumber, and industrial customers, with plants in Langley BC, Arizona, and North Carolina. You would report to our IT Manager and be the second technical person on a small team — handling support end to end and owning real pieces of the environment, not just a queue. We are implementing a new ERP system this year. Our IT Manager leads that project. You will learn the system, support the people using it, and help where you are needed — which during a go-live is a genuinely interesting place to be.

What you will do

• Day-to-day support for our people in Langley and at our US plants: Windows, Microsoft 365, hardware, printers, and plant-floor systems.
• Active Directory — user and group administration, permissions, and the Group Policy that keeps our workstations consistent.
• Microsoft 365 administration: Exchange Online and mail flow troubleshooting, Teams, SharePoint, licensing, and security groups.
• Support our Windows Server environment alongside the IT Manager — file and print services, and day-to-day server housekeeping.
• Thermal and industrial label printing, plant-floor terminals, and barcode scanners.
• Front-line support for our ERP users: questions, printing, and the everyday problems that follow any new system.
• Workstation lifecycle from procurement through imaging, deployment, and retirement, with asset records that stay accurate.
• Documentation and a knowledge base that actually gets used.
• An on-call rotation shared with the IT Manager for after-hours maintenance and production-critical issues.

What we need

• Three or more years in IT support or systems administration, including time as the person escalations landed on.
• Hands‑on Active Directory: you have built and troubleshot Group Policy, not only reset passwords.
• Real Microsoft 365 admin centre experience — you can trace why a message did not deliver.
• Comfortable working on Windows Server: shares, permissions, print services, and knowing when to stop and elevate.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and the judgement to tell whether a problem is the network or the application.
• PowerShell for routine automation, or the appetite to get there quickly.
• Steady when volume spikes.
• A new system going live means a lot of people needing help at once, and we need someone who works the queue calmly instead of disappearing into the hardest ticket.
• Communication that holds up under pressure.
• This is a core requirement, not a soft extra.
• You will write documentation and incident notes read across three sites, and explain technical problems to people who do not work in technology.
• We assess this directly: every shortlisted candidate completes the same short written exercise and the same live scenario, scored against a fixed rubric.
• The bar is high and we apply it to everyone.
• Legally able to work in Canada and to work on‑site in Langley.
• Helpful, not required Any ERP or MES exposure.
• We run Radius from ePS and we do not expect you to have used it — you will be trained.
• Having supported users through a system change of any kind counts for more.
• Manufacturing, plant, or multi‑site environment experience.
• Experience in a food‑safety controlled environment (GMP, BRC, SQF, HACCP) — useful, since it shapes how equipment gets used on our floor.
• Thermal or industrial label printing, barcode systems, or shop‑floor data collection.
• Microsoft certifications (MD‑102, MS‑102, AZ‑104) or CompTIA Network+ / Security+.
• Intune or endpoint management experience.

Being straight with you about this role

This is a hands‑on job in a manufacturing business, not a corporate tower. Some of it happens on a production floor — a clean, food‑safe environment with the hygiene practices that go with it, and a loud, fast‑moving one. When a line stops, IT is part of getting it moving again. The ERP rollout will make your first year busier than a normal one. You are not running that project, but you will be close to it, you will learn the system, and you will be the person our staff turn to while they get used to it.

What you get

• Extended health, dental, and vision.
• Life and disability insurance.
• RRSP match.
• Paid time off.
• Employee assistance program.
• On‑site parking.
• Training on our ERP platform, and a small team where you own real systems rather than a slice of someone else’s.

Pay: $72,000.00-$78,000.00 per year

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• RRSP match
• Vision care

Location and other details

• Ability to commute/relocate: Langley, BC: reliably commute or plan to relocate before starting work (preferred)
• Experience: IT support or systems administration: 2 years (required)
• Microsoft 365 and Active Directory Administration: 1 year (required)
• Work Location: In person