Junior System Administrator

Capwest; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Educational allowance

Referral program

Team building activities

Discounts to local amenities

Discounted hotel stays

Job summary

CapWest is seeking a Junior System Administrator in Vancouver to provide on-site and remote Tier-1 IT support for a diverse set of clients. You will handle user accounts, device provisioning, and software/hardware configurations while ensuring KPIs and SLAs are met.

You will work with Windows, macOS, mobile devices, and cloud services like Microsoft 365 and Entra ID, gaining hands-on experience across IT systems.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

Responsibilities

• Provide on-site and remote technical support to clients at Tier-1 level.
• Manage user accounts (create, update, decommission, password resets).
• Support Windows, macOS, and mobile devices; install/configure software and hardware.
• Assist with Microsoft 365 apps and Entra ID/AD administration.
• Troubleshoot network issues, VPN access, and basic firewall considerations.
• Document activities and resolutions in the ticketing system.

Skills

Customer service

Problem-solving

Communication

Time management

Education

Diploma or Bachelor's in IT/CS

Tools

Microsoft 365

Entra ID/Active Directory

VPN

Networking basics

Job description

## Junior System AdministratorApply: Vancouver: Full time: Posted 2 Days Ago: R-102777**Job Description:**Ready to trade textbook IT theory for hands-on, real-world impact? As a Junior System Administrator, you'll be the go-to problem-solver for clients across everything from workstations and mobile devices to Microsoft 365, networking, and beyond. If you're a self-starter who loves variety, thrives under pressure, and wants a launchpad into a long-term IT career, this Tier-1 role puts you right in the action. Join a team where every ticket you close builds your skills and your reputation.**Perks & Benefits:*** Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.* Continuous learning opportunities with an annual educational allowance.* Generous referral program raging from $500-$2500, depending on business need.* Regular consistent team building activities and events.* Discounts to local amenities and vendors* Discounted hotel stays in multiple locations through our Hospitality offerings.**What Will You Do?**Provide on‐site and remote technical support to clients in accordance with company standard operating procedures (SOPs), KPIs, SLAs, and IT/security best practices for the following at a Tier-1 scope* User account management, including creation, updates, decommissioning, general account\\password\\lockout management, user on-boards\\off-boards* Tier-1 level technical support of IT devices including:* Workstations: Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software\\hardware installation, troubleshooting* Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning* Office equipment: Multi-Function Printers, and other Printers (network, USB, specialty printers such as label, cheque, etc.)* Boardroom equipment: Meeting \\ Video conferencing hardware\\software, TVs, projectors, audio systems etc.* General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately* General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves* Tier-1 level technical support for* Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting* Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, OneDrive, etc.* Microsoft 365 Cloud environment Entra ID, Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage\\Backup systems at a Tier-1 level* User Identity (Account) systems: Microsoft Active Directory, Entra ID, Duo, and other related systems* Monitoring and management of System Alerts: Outages\\Offline events Server, Network, Software, Hardware, Cybersecurity* Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier-1 levelNon‐traditional IT systems: including CCTV systems, building access systems\\cards\\fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems* Vendor coordination and liaison for vendor specific issues or requests* Escalate complex or unresolved incidents, service requests to Tier‐2 or Tier‐3 teams per company SOPs* Document all work performed, customer interactions, solutions, accurately & timely in the ticketing system, with complete time entries, closure notes per company SOPsClient Care* Provide friendly, clear, concise and professional customer service, ensuring each client feels valued and supported.* Respond promptly to client incidents and service requests via phone, email, chat, video call, or in person (where it is applicable or feasible).* Provide follow up with clients to ensure their incidents and service requests are fully resolved and provide additional guidance where necessary.Other* Travel to client sites as required.* Participate in after‐hours or on‐call support rotations as assigned, in accordance with company policies and applicable employment standards* Perform other duties consistent with role may be assigned**What You Will Bring:*** Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (e.g. Systems Administration, Networking) from an accredited institution.* Minimum one (1) year of experience in a customer service and\\or computer‐related role considered an asset.* Strong problem‐solving skills with an analytical and detail‐oriented mindset.* Strong task, time‐management, and organizational skills, with the ability to multitask and adapt in a fast‐paced, high‐pressure environment.* Strong written and verbal communication skills with a customer‐first approach.* Strong interpersonal skills; comfortable working with diverse clients, users and handling challenging situations professionally.* A self-starter able to work well with minimal supervision and in a team environment* Passion for technology and IT support, with a desire to build a long‐term career in the field.* Passion to learn, take initiative, and grow within a professional IT environment, with a commitment to staying current with industry trends, technologies, and best practices.* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications, etc) or the ability to obtain them.* Ability to travel between client sites or offices as required* Ability to carry, transport IT equipment to and from different locations* Successful completion of a criminal background check.**Salary Range:**$50,000-55,000 CAD Per Year**About The Company:**Founded on more than 35 years of collective professional experience, CapWest is specialized in meeting the modern needs of the growing construction industry in North America. We provide integrated solutions for clients across diverse industries, following an efficient and cooperative approach, and always delivering project certainty. We believe it is the culmination of our passion for providing world-class construction and construction management services, while also fostering long-term relationships that yield exceptional and innovative outcomes that continue to shape the industry.**AI Use:**This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.**How To Apply:***Please apply through the link on the job posting and attach your resume and any other required documents.*