IT Systems Administrator Platform Services

London Drugs; Richmond; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee discount

RRSP matching

Training courses

Family assistance

Community involvement

Job summary

London Drugs is seeking an IT Systems Administrator to join the Platform Services team in Canada. This role supports Microsoft 365, Entra ID, Active Directory, Intune and Windows Server across stores, offices and distribution centres.

You will help modernize enterprise infrastructure, security and automation while delivering strong end-user support. The position starts in-office, transitioning to a hybrid model (60% onsite, 40% remote).

Qualifications

• 2–5 years of experience supporting enterprise IT environments.
• Hands-on experience administering Microsoft 365, Entra ID, Active Directory and Windows Server.
• Experience with ITSM processes (incident, request, change, problem) and strong troubleshooting.
• Strong communication and technical documentation skills.

Responsibilities

• Support and optimize Microsoft 365, Entra ID, AD, Intune, Windows Server and related enterprise technologies.
• Manage identity/access management and endpoint management across stores, offices and distribution centres.
• Troubleshoot and resolve issues across enterprise systems, infrastructure, applications, devices and cloud services.
• Monitor performance, reliability, and security of business-critical technology platforms.
• Collaborate with Infrastructure, Security, Service Desk, vendors and stakeholders to deliver solutions.
• Participate in cloud adoption, upgrades, automation, platform enhancements and service improvements.
• Develop and maintain technical documentation, procedures and resources.
• Identify opportunities to improve system performance, security and end-user experience.
• Participate in scheduled maintenance and on-call rotation.

Skills

Microsoft 365

Entra ID

Active Directory

Intune

Windows Server

ITSM processes

Troubleshooting

Documentation

PowerShell

Tools

PowerShell

ServiceNow

Jira

Veeam

VMware

Job description

Not just a job… a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team!

Our IT Department currently has an opportunity for:

IT Systems Administrator, Platform Services

As one of Canada's most successful retail organizations, we're looking for a customer-focused and technically skilled IT Systems Administrator to join our Platform Services team.

In this role, you'll support and enhance the Microsoft technologies and enterprise systems that power our retail stores, corporate offices, distribution centres, and business operations. You'll work with a modern technology stack that includes Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, Teams, SharePoint Online, Exchange Online, and endpoint management solutions.

This is an excellent opportunity for an IT professional looking to expand their expertise in cloud technologies, enterprise infrastructure, identity management, security, and automation while contributing to technology modernization initiatives across the organization.

Work Arrangement: Full Time in office to start during onboarding. Then Hybrid (60% onsite, 40% remote)

What You’ll Do

• Support, administer, and optimize Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, and related enterprise technologies.
• Manage identity and access management, endpoint management, and collaboration platforms used across stores, offices, and distribution centres.
• Troubleshoot and resolve technical issues across enterprise systems, infrastructure, applications, devices, and cloud services.
• Monitor and maintain the performance, reliability, and security of business‑critical technology platforms.
• Collaborate with Infrastructure, Security, Service Desk, Desktop Support, vendors, and business stakeholders to deliver effective technology solutions.
• Participate in projects involving cloud adoption, technology upgrades, automation, platform enhancements, and service improvements.
• Develop and maintain technical documentation, procedures, and knowledge resources.
• Identify opportunities to improve system performance, operational efficiency, security, and end‑user experience.
• Participate in scheduled maintenance activities and an on‑call support rotation as required.

What You’ll Bring

• 2–5 years of experience supporting enterprise IT environments within a medium‑to‑large organization.
• Hands‑on experience administering Microsoft technologies, including:
• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Windows Server
• Endpoint Management platforms such as Microsoft Intune
• Strong troubleshooting, analytical, and problem‑solving skills.
• Experience working within IT Service Management (ITSM) processes, including incident, request, change, and problem management.
• Strong communication and technical documentation skills.
• Ability to work independently while contributing to a collaborative team environment.
• A customer‑focused mindset with a commitment to service excellence and continuous improvement.

Technical Experience

Experience with several of the following technologies:

• Microsoft 365, Teams, SharePoint Online, OneDrive, and Exchange Online
• Active Directory, Microsoft Entra ID, Group Policy, Multi‑Factor Authentication (MFA), Conditional Access, and Identity & Access Management (IAM)
• Microsoft Intune or other endpoint management solutions
• Windows Server administration and support
• PowerShell scripting and automation tools
• File services, print services, IIS, and Windows infrastructure technologies
• SQL Server or database platform support
• Enterprise application support, monitoring tools, and vendor coordination
• DNS, DHCP, certificates, backup and recovery, virtualization, and business continuity concepts
• ITSM, ticketing, workflow, and technical documentation platforms

Preferred Qualifications

Experience in any of the following areas would be considered an asset:

• Enterprise printing environments, Universal Print, cloud print management, or print modernization initiatives
• Windows Autopilot, endpoint compliance, security baselines, or application packaging
• Microsoft Purview, Microsoft Defender, Microsoft Graph, or PowerShell automation
• Microsoft Dynamics 365 or other enterprise business applications
• VMware, Veeam, backup technologies, virtualization platforms, or related infrastructure services
• ServiceNow, Jira, or similar IT service management platforms
• Experience working within retail, healthcare, pharmacy, distribution, or other multi‑site environments
• Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent practical experience

London Drugs offers advancement opportunities through our promote‑from‑within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Employee Discount Program
• Employee Recognition Program
• Company matched RRSPs
• Ongoing In‑House Training & Education Courses
• Employee Family Assistance Program (Confidential counseling)
• Community Involvement

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e‑mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Flexible work from home options available.