Information Technology Support Technician

Bloom Recruitment Inc; Port Coquitlam; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Extended health benefits

Paid sick leave

Three weeks of annual vacation

Certification support

Weekly coaching

Annual profit-share or bonus

Mileage reimbursement

Job summary

Bloom Recruitment is recruiting for a local MSP based in Port Coquitlam, built by techs for techs. You will provide hands-on IT support with weekly travel to client sites across Greater Vancouver, handling a mix of remote and onsite tasks in a dynamic environment.

The role is permanent, Monday–Friday, with strong growth, excellent work-life balance, and a compensation package including profit sharing, benefits and other perks.

Qualifications

• Basic knowledge of Windows 10/11, Microsoft 365 and common peripherals.
• Methodical troubleshooting with clear documentation habits.
• Valid BC driver licence and ability to travel regularly across Vancouver.

Responsibilities

• Answer support requests by phone, email and portal; assess impact and urgency.
• Resolve Windows/Microsoft 365, account, printer, VPN and connectivity issues.
• Update HaloPSA with user, asset, issue details and resolution status.
• Provide client updates and own the work through to resolution or handoff.
• Coordinate warranty claims, replacements and vendor support.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Documentation

Valid BC driver licence

Tools

HaloPSA

Job description

Bloom Recruitment is recruiting for a local MSP that is owned, operated and built by techs - for techs. Based in Port Coquitlam, our client has been in operation since 2008 providing managed IT and professional services to a wide range of industries across Greater Vancouver.

ROLE

This position is responsible for providing hands-on technical support to various businesses, and involves regular weekly travel to client offices across Greater Vancouver. The daily work changes day to day. You may spend a morning working through an M365 account issue remotely, and in the same afternoon, head out to deploy a stack of new workstations or access points at a client site. Here, you will have more hands-on technical exposure in your first 6-months, than most support role will show you in two years.

This is a permanent, Monday to Friday role, that offers excellent growth opportunities, true work-life balance (no on-call rotations), and a highly competitive compensation package equipped with a profit sharing program, health and lifestyle spend accounts, and other perks.

RESPONSIBILITIES

Client Support & Ticketing:

• Answer support requests by phone, email and portal; confirm impact and urgency; and begin work promptly.
• Resolve routine Windows, Microsoft 365, account, printer, peripheral, VPN and connectivity issues using documented procedures.
• Keep HaloPSA current with the user, asset, issue summary, exact errors, steps, outcome, time and next action.
• Provide clear client updates, validate the result and own the work through resolution or a proper handoff.
• Coordinate approved warranty claims, replacements and vendor support requests.

Onsite Service and Deployment:

• Stage, enroll and deploy computers, monitors, docks, printers, phones and related equipment.
• Complete employee onboarding, account access, application setup, profile transitions and final handover checks.
• Attend client sites for troubleshooting, installations, equipment pickup or delivery, office moves, cable tracing and device labelling.
• Assist with switches, access points and cabling under an approved plan and appropriate technical direction.
• Maintain equipment flow, inventory records and readiness for scheduled onsite work.

REQUIREMENTS

Required

• Basic knowledge of Windows 10 and 11, Microsoft 365, common hardware, printers and peripherals.
• Basic understanding of IP addressing, DNS, DHCP, Wi-Fi, VPN, and account versus endpoint versus network issues.
• A methodical troubleshooting approach, clear communication and strong documentation habits.
• A valid BC driver licence, reliable vehicle and appropriate insurance for regular business travel.
• Ability to work the full onsite schedule and safely handle typical IT equipment up to 40 pounds, with accommodation where required.
• Authorization to work in Canada.

Assets, Not Required

• An IT diploma, certificate path, practical labs, home lab, volunteer work or personal projects.
• Up to one year of helpdesk, desktop support, field service or customer support experience.
• Exposure to a PSA, ticketing platform, RMM or remote support tool.
• Familiarity with Entra ID, Active Directory, Intune, Autopilot or workstation deployment.
• CompTIA A+, Network+, Microsoft fundamentals or comparable training, in progress or completed.
• Experience using documentation, search or approved AI-assisted tools while verifying the result.

COMPENSATION & DEVELOPMENT

• $50,000 annual base salary.
• Extended health benefits and paid sick leave under company policy.
• Three weeks of annual vacation.
• Approved certification support and weekly coaching.
• Annual profit-share or bonus eligibility.
• Mileage reimbursement for approved business travel.
• A competency-based development path toward Tier 2.

Bloom Recruitment is committed to a fair and accessible hiring process. Accommodation is available on request throughout recruitment. We encourage applicants with practical learning, strong customer service and a clear growth mindset even if their resume does not include prior MSP experience.