IT Systems Administrator

Halwell Dumfries Mutual Insurance Company; Guelph; Hybrid; CAD 58,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits & pension

Annual Incentive Plan

Learning & development opportunities

Generous paid time off

Job summary

Halwell Dumfries Mutual is seeking an IT Systems Administrator to manage and support our business technology platforms. You will work as the primary on-site tech resource, troubleshoot issues, and coordinate with DevOps and vendors to implement effective configurations.

The ideal candidate has a college diploma and 2–5 years in systems administration, with hands-on experience in Microsoft 365, Zendesk, SharePoint, Jira, and scripting.

Qualifications

• College diploma, certificate, or equivalent experience in information technology, systems administration, computer science, business systems, or a related field.

Responsibilities

• Administer, optimize, and support the organization's business technology platforms.
• Serve as the primary on-site technology resource for employees, providing timely technical assistance and troubleshooting.
• Coordinate escalation with DevOps, vendors and stakeholders to translate needs into platform configurations, workflows and integrations.
• Contribute to development and continuous improvement projects and customize applications to support teams.
• Assist with infrastructure-related activities when required, focusing on end-user technology adoption.

Skills

Customer-focused support

Autonomy

Documentation

Troubleshooting

Scripting & automation

Education

College diploma or equivalent in IT

Tools

Microsoft 365

Zendesk

SharePoint

Intune

Entra ID

Jira

Microsoft Defender

Power Automate

PowerShell

Python

JavaScript

HTML

Bash

Job description

Who We Are

Halwell Dumfries Mutual is a policyholder owned, financially secure, community-based Property & Casualty insurer; one of a group of Mutual companies forming a strong partnership across the province. We have been insuring the assets of rural and urban policyholders in Guelph and the Tri-Cities through a dedicated network of independent brokers and exclusive agents for 170 years and counting, with a Gross Written Premium base of over $75 million.

What We Offer

• The opportunity to make an impact on a well-established and growing organization
• Freedom and autonomy to work on new and interesting things
• The opportunity to make an impact on a well-established and growing organization
• A flexible, fun and supportive culture that’s a certified Great Place to Work 5-years running
• Meaningful work in an organization that maintains a strong link to community and strives to “make it better”
• Competitive compensation package for all permanent staff, including salary, benefits & pension, Annual Incentive Plan, learning & development opportunities, and generous paid time off

The Position

Level

2

Salary Range

$58,000-$85,000

Reason for Posting

Vacancy

Job Summary

The IT Systems Administrator, under the direction of the Staff Site Reliability Engineer (SSRE), is responsible for the administration, optimization, and support of the organization’s business technology platforms. The role serves as the primary on-site technology resource for employees, providing timely technical assistance, troubleshooting issues, and coordinating escalation where required. With a strong understanding of the organization’s core technology stack, the IT Systems Administrator ensures these platforms are configured and used effectively. They understand how platform changes affect users, workflows, security, data, and connected systems and provide practical recommendations for improving the efficiency and effectiveness of the technology environment. The IT Systems Administrator works closely with the DevOps team, business leaders, employees, vendors, and other stakeholders to understand operational needs and translate them into platform configurations, workflows, automations, integrations, and other technology solutions. The role is an active contributor to development and continuous improvement projects and is responsible for customizing applications to better support the teams that use them. While the position may assist with infrastructure-related activities when required, its primary focus is the effective administration, improvement, adoption, and support of the organization’s software platforms and end-user technology. The IT Systems Administrator must possess a college diploma or certificate and have 2-5 years of prior related experience.

What You Have

• College diploma, certificate, or equivalent experience in information technology, systems administration, computer science, business systems, or a related field.
• Two to five years of related experience in systems administration, application administration, SaaS platform support, or a comparable technology role.
• Practical experience administering or supporting Microsoft 365 and several of the following platforms: Zendesk, SharePoint, Intune, Entra ID, Jira, and Microsoft Defender.
• Experience configuring or customizing applications, including workflows, permissions, forms, notifications, integrations, or reports.
• Strong understanding of how changes to one system may affect users, security, data, processes, and connected applications.
• Experience providing direct, customer-focused technical support in an office environment.
• Experience gathering business requirements and translating them into practical system or workflow improvements.
• Familiarity with scripting, automation, APIs, or development technologies such as PowerShell, Python, JavaScript, HTML, Bash, or Microsoft Power Automate is considered an asset.
• Familiarity with Windows environments, device management, identity and access management, networking concepts, and cloud technologies.
• Experience supporting technology projects through planning, configuration, testing, implementation, documentation, and user adoption.
• Demonstrated ability to independently troubleshoot issues, research solutions, and learn unfamiliar technologies.
• Experience creating and maintaining clear technical and user-facing documentation.
• Understanding of technology security, privacy, change management, and risk-mitigation practices.
• Relevant certification such as ITIL, AZ104, CompTIA A+ or MS-900 would be a strong asset

What We Are Looking For

We are looking for an IT professional to join our team on a permanent, full-time basis. The ideal candidate comes with strong base knowledge, and even stronger curiosity that will help drive proactive process improvement and enable independent ownership. Must have an ability to provide high caliber end-user support and approach solving problems confidently with a high degree of autonomy and solid understanding of risks involved. As a flexible hybrid workplace, you will split your time between your home office and our office in Guelph. Weekly on-site presence is an essential requirement of this position due to the responsibility for direct hands-on technology support. If you thrive in a supportive hybrid team environment and are seeking meaningful employment with an innovative organization that truly values its staff

Our Values

Put People First.

Every interaction counts as we keep care at the center of what we do.

Make it Better.

Embracing change, we seek out new ways to evolve, adapt, and iterate – striving for simplicity.

Grow by Leading the Way.

We are curious, bringing a fresh mindset to new possibilities.

Community at our Core.

We make a lasting impact where we live and work so our members know we’re there.

Always Connected.

We are inspired to come together, celebrate our success, and enjoy every moment.

Accessibility Statement

Halwell Dumfries Mutual is an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.