IT System Analyst II

Optiom Inc.; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Optiom Inc., a leading specialty insurance provider, seeks an IT System Analyst II to support and optimize their IT infrastructure in Calgary. This permanent, full-time position involves maintaining security across technology environments, providing end-user support, and collaborating with teams to drive operational efficiency. Ideal candidates will have strong troubleshooting skills, a commitment to customer service, and expertise in relevant Microsoft tools.

Qualifications

• 5+ years of professional IT support experience required.
• Skilled in Microsoft 365, Exchange, and Windows OS.
• Ability to document solutions clearly.

Responsibilities

• Assist with implementing new information systems.
• Maintain IT infrastructure including security.
• Troubleshoot and resolve technical incidents.

Skills

Communication

Customer Service

Troubleshooting

Documentation

Time Management

Project Management

Remote Support

Tools

Microsoft 365

Azure

PowerShell

Sophos Endpoint Protection

Job description

Work with Us!

Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.

Job Title

IT System Analyst II

Job Description

What is the opportunity?

Optiom Inc is a leading specialty insurance provider in Canada with over 15 years of industry experience. We pride ourselves in offering superior vehicle replacement coverage, and outstanding service to our policyholders. Optiom is currently looking for candidates to grow the IT team in Calgary. supporting and optimizing core systems, infrastructure, and operations. You'll play a key part in maintaining secure, reliable technology environments while collaborating across teams to drive efficiency and innovation. This is a full-time, permanent position based in our downtown Calgary office.

What will you do?

• Assist in research and implementation of new information systems and software tool stacks.
• Maintain and support IT security infrastructure (software and hardware).
• Ensure reliability and up-time of business-critical applications and services.
• Configure and maintain Microsoft infrastructure tools (Exchange, Azure, Entra ID, Networking).
• Provide end-user support, equipment provisioning, and hardware procurement.
• Troubleshoot and resolve technical incidents across various platforms.
• Document technical procedures, incidents, and resolutions for the team.
• Deliver IT project outcomes within assigned timelines.
• Collaborate with cross-functional teams to understand technological needs and deliver appropriate solutions.
• Drive automation and integration of enterprise systems for operational efficiency.
• Support the IT team during critical incidents and system outages.
• Offer proactive solutions to resolve underlying system inefficiencies before they escalate.

What do you need to succeed?

• 5+ years of professional IT support experience.
• Strong communication skills with a passion for delivering exceptional customer service and end-user support.
• Team-oriented, punctual, reliable, and committed to going above and beyond when needed.
• Proven ability to troubleshoot, prioritize tasks, and coordinate effectively.
• Skilled in documenting issues, solutions, and key information for team use.
• Comfortable providing remote support via email, phone, and other tools.
• Capable of delivering project outcomes on time in fast-paced, dynamic environments.
• Proficient in writing and communicating clear, user-friendly instructions.
• Strong knowledge of Microsoft 365, Exchange, O365, SharePoint, Teams, Windows OS, and Active Directory.
• Experience with networking, Azure, PowerShell, and Sophos Endpoint Protection.

Job Summary

City:

Calgary, AB

Work hours/week:

37.5 hours

Employment Type:

Permanent Full-Time

Department:

IT

Posted Date:

2025-05-29

Application Deadline:

2025-06-12

Inclusion and Equal Opportunity Employment

At Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work.We also strive to provide an accessible candidate experience for prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Working Conditions

Environment: Hybrid model – 3 days in-office & 2 days remote per week.