Business Analyst II

TELUS; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join TELUS Health as a Business Analyst II, where you'll provide strategic guidance to clients and help them optimize their use of services and applications. This full-time role offers a competitive salary and a comprehensive benefits package, including group insurance and a flexible work schedule. If you're passionate about improving client experiences in the healthcare sector, this is the opportunity for you.

Benefits

Comprehensive benefits package

Flexible work schedule

Remote work supported

Qualifications

• Education in health sciences or business administration preferred.
• Experience in group insurance, especially pharmacy benefits, is preferred.
• Pharmacy experience is an asset.

Responsibilities

• Act as a trusted advisor to external clients.
• Collaborate with internal teams to respond to client requests.
• Support change management initiatives and user training.

Skills

Analytical thinking

Problem-solving

Excellent communication

Client orientation

Organizational skills

Education

Post-secondary education in health sciences or business administration

Tools

Microsoft Office

Job description

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Description

Are you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!

Who We Are

At TELUS Health, we bring together dedicated professionals to deliver innovative, end-to-end technological solutions for the submission, adjudication, and administration of health benefit claims. Together, we’re transforming the client experience in the healthcare sector.

About The Role — Business Analyst II

As a Business Analyst II, you will play a key role in providing strategic guidance and personalized support to our external clients. You will serve as a trusted advisor, helping clients make the most of our services and applications, ensuring they fully understand the available tools while meeting their specific needs.

What We Offer

• Permanent full-time position (37.5 hours/week)
• Remote work supported by our TELUS Health Lifestyle program
• Flexible work schedule: Monday to Friday between 8 a.m. and 5 p.m.
• Competitive salary
• Comprehensive benefits package, including group insurance (prescription drugs, dental, extended health, vision, and life), and employee share purchase program

Key Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of our services and digital tools
• Understand clients’ business needs and recommend tailored solutions
• Collaborate closely with internal teams (operations, IT, product, etc.) to ensure consistent and effective responses to client requests
• Participate in analyzing and documenting business requirements, processes, and operational rules
• Support change management initiatives, including user training and communications regarding new functionalities
• Contribute to service improvements by identifying pain points, opportunities, and areas for optimization

Qualifications

What We’re Looking For

Education and Experience:

• Post-secondary education in health sciences or business administration (preferred)
• Experience in group insurance, especially in pharmacy benefits, extended healthcare, and dental (preferred)
• Pharmacy experience is considered an asset

Skills and Abilities:

• Excellent verbal and written communication skills in both French and English
• Strong client orientation and ability to build trust-based relationships
• Analytical thinking and problem-solving abilities
• Ability to influence and support organizational change
• Strong sense of organization, autonomy, and priority management
• Ability to adapt to complex and evolving environments
• Excellent knowledge of the Microsoft Office suite, particularly Word, PowerPoint, and Excel (advanced level)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: IT Services and IT Consulting, Telecommunications, and Utilities