Overnight NOC Analyst II

VC3, Inc.; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Overnight NOC Analyst II to join their Network Operations Center team. This mid-level position involves monitoring network performance, troubleshooting issues, and mentoring junior analysts. The company values growth and offers a dynamic learning environment with opportunities for career advancement.

Benefits

Comprehensive benefit package

401K/RRSP company matching

Qualifications

• 3+ years of experience in network and system monitoring.
• Knowledge of advanced networking concepts like load balancing and VPN.
• Experience with network monitoring tools is a plus.

Responsibilities

• Monitor network and system performance using various tools.
• Identify and troubleshoot complex network issues.
• Mentor and train Analyst I on best practices.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Attention to detail

Education

Associate's degree in Computer Science

Tools

ConnectWise Ticketing

OpenDNS

Kaseya VSA

PRTG

Job description

Overnight NOC Analyst II

Department: NOC

Employment Type: Full Time

Location: Canada - Remote

Description

We are seeking an Overnight NOC Analyst II to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime. This mid-level position offers the opportunity to take on additional responsibilities and help mentor junior analysts within our organization.

Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.

Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Monitor network and system performance using various monitoring tools and software.
• Identify and troubleshoot complex network and system issues, escalating as necessary.
• Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary.
• Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists.
• Maintain accurate documentation of network and system configurations and changes.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Participate in on-call rotation and respond to after-hours incidents as needed.
• Mentor and train Analyst I on network and system monitoring best practices.
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met.
• Additional duties as required

Skills, Knowledge and Expertise

• Associate's degree in Computer Science or related field, or equivalent work experience.
• 3+ years of experience in network and system monitoring or related field.
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
• Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls.
• Advanced understanding of server and operating system concepts, including Windows and Linux.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and ability to prioritize multiple tasks.
• Willingness to learn and adapt to new technologies and processes.

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.