IT System Administrator - Fire Services

iVedha Inc.; Guelph; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company seeks an IT System Administrator for Fire Services to manage mission-critical technology systems. This role involves overseeing IT operations that support public safety, requiring a diploma and significant experience in system administration. Join us to make a direct impact through reliable IT solutions.

Qualifications

• 5+ years in IT system administration, especially in public safety or emergency services tech.
• Experience with mobile infrastructure and telephony systems.
• IT certifications (A+, MCSE, Cisco, ITIL) are assets.

Responsibilities

• Manage and support Fire Services IT systems including CAD, RMS, and mobile tech.
• Lead system upgrades, software deployments, and IT change initiatives.
• Serve as the go-to technical expert during system incidents.

Skills

Strong communication

Project management

Problem-solving

Education

Diploma in Computer Science or related field

Tools

Windows Server

Active Directory

SQL

Avaya

Cisco

Job description

We’re looking for a skilled IT System Administrator - Fire Services to lead and support the mission-critical technology systems that power our Fire Department operations — including 911 dispatch, mobile data terminals, and records management systems.

This is a unique opportunity to make a direct impact on public safety through innovative and reliable IT solutions.

What You’ll Do :

• Manage and support Fire Services IT systems : CAD (Computer-Aided Dispatch) , RMS (Records Management Systems) , mobile tech, radio, and telephony.
• Lead system upgrades, software deployments, and IT change initiatives.
• Collaborate with internal teams and vendors to ensure high-performance and reliable operations.
• Serve as the go-to technical expert during system incidents and outages.
• Deliver training, maintain documentation, and support end users.
• Be the first point of contact for after-hours IT incidents (on-call rotation).

What You Bring :

• Diploma in Computer Science or related field, plus 5+ years in IT system administration (especially public safety or emergency services tech) .
• Experience with Windows Server, Active Directory, SQL, mobile infrastructure, and radio / telephony systems ( Avaya, Cisco ).
• Strong communication, project management, and problem-solving skills.
• IT certifications (A+, MCSE, Cisco, ITIL) are assets.
• Valid G-class driver’s license and ability to lift to 50 lbs.

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