IT Support Specialist

Classic-Lifecare; Parksville; On-site; CAD 36,000 - 41,000; Part time

Job summary

Connect Communities and Classic LifeCare in Parksville, BC, is seeking a part-time IT Support Specialist to provide Tier 1 and 2 support in a healthcare IT environment, with remote and on-site assistance.

The role offers a flexible schedule (1.5 shifts per week, 4–6 hours/day) and pay rate of $26 to $30 per hour, with potential for a full-time role based on performance. Candidates should have 2+ years of IT support experience and strong Microsoft 365/Azure AD skills.

Qualifications

• 2+ years in IT support or equivalent
• Proficiency in Microsoft 365 administration and Azure AD
• Windows and macOS troubleshooting and networking fundamentals
• Familiarity with ITSM/ticketing tools
• Excellent analytical, problem-solving and communication skills
• Ability to manage multiple priorities independently and collaboratively

Responsibilities

• Provide Tier 1 and Tier 2 support for end-users (hardware, software, networking, endpoints)
• Deliver advanced Microsoft 365 and Azure support (user accounts, configurations)
• Maintain documentation of procedures, assets and configurations
• Collaborate with senior IT staff to resolve complex issues and implement improvements
• Develop and maintain internal knowledge base to boost efficiency and enable self-service
• Use centralized ticketing system to manage and resolve requests and incidents
• Provide remote and on-site support and guidance to end users

Skills

Windows OS

macOS

Microsoft 365

Azure AD

ITSM tools

Analytical skills

Communication

Multi-tasking

Tools

PowerShell

Ticketing systems

Documentation tools

Job description

We are seeking a skilled part-timeIT Support Specialist to join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users. Company: Connect Communities and Classic LifeCare

Work Locations: Parksville, BC

Job Type: Part-time, Students Welcome (Opportunity: Full-time / Permanent Position)

Schedule: 1.5 shifts per week | 4 - 6 hours/day

Pay rate: $26 to $30 per hour

Why Join Us?

• Flexible schedule - ideal for students or part-time professionals
• Hands-on experience in enterprise IT environments
• Opportunity for a full-time role based on performance
• Supportive and collaborative team culture

Job Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
• Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
• Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
• Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.
• Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
• Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
• Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.

Qualifications

Required:

• 2+ years of experience in an IT support role or equivalent technical support environment
• Proficiency in Microsoft 365 administration and Azure Active Directory
• Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
• Familiarity with ITSM tools or ticketing systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work both independently and collaboratively

Preferred:

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent
• Experience in asset and configuration management best practices
• Exposure to scripting or automation tools (e.g., PowerShell) is an asset

At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.