IT Support Technician – Level 1

G Mining Services / G Services Miniers; Brossard; Sur place; CAD 45 000 - 65 000; Plein temps

Résumé du poste

G Mining Services is seeking an IT Support Technician in Brossard, QC to be the first point of contact for users needing technical assistance and to provide courteous, solution-oriented support for computer equipment, software and access. This role is essential to the day-to-day operations of the company.

The successful candidate will support Windows 10/11, Office 365 and related hardware, help set up new sites, manage user accounts, and assist with onboarding of new employees.

Qualifications

• DEC or AEC in IT.
• Two years of relevant technical support experience.
• Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware.
• Knowledge of Windows Server, engineering and document management software is an asset.
• Hold a valid Passport and be available for occasional site visits abroad; bilingual in English and French; Spanish or Portuguese asset.

Responsabilités

• Provide first level technical support to users, both in person and remotely.
• Contribute to the opening and operational set-up of a second G Mining group office.
• Diagnose and resolve workstation, printer, display and other peripheral incidents.
• Install, configure and maintain IT equipment.
• Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.).
• Create and manage user accounts in the different systems.
• Document actions and maintain equipment and incident logs.
• Assist with onboarding and IT integration of new employees.
• Work with the IT team to continuously improve internal tools and processes.
• Provide ad hoc support for project deployment at mine sites and in our international offices.

Connaissances

Windows 10/11

Office 365

IT hardware

Bilingual English/French

Formation

DEC or AEC in IT

Outils

Windows Server

Document management software

Description du poste

G Mining Services is a multidisciplinary company which provides professional services in the mining industry for underground and open pit mining projects in precious, base, or industrial metals. G Mining Services is one of the most important mining engineering consulting firms in Quebec and among the leading firms renowned for their international projects.

G Mining Services values its workforce by fostering professional and individual development through unique career opportunities, encouraging collaboration and offering a variety of stimulating challenges, all within a warm, welcoming, safe, and inclusive work environment.

Reporting to the IT Manager, the IT Support Technician acts as the first point of contact for users with technical needs. The incumbent provides effective, courteous and solution-oriented support for computer equipment, software and access. This role is critical to the day-to-day functioning of internal operations.

Core Responsibilities

• Provide first level technical support to users, both in person and remotely;
• Contribute to the opening and operational set-up of a second G Mining group office;
• Diagnose and resolve workstation, printer, display and other peripheral incidents;
• Install, configure and maintain IT equipment;
• Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.);
• Create and manage user accounts in the different systems;
• Document actions and maintain equipment and incident logs;
• Assist with onboarding and IT integration of new employees;
• Work with the IT team to continuously improve internal tools and processes;
• Provide ad hoc support for project deployment at mine sites and in our international offices.

Requirements

• DEC or AEC in IT;
• Two (2) years relevant technical support experience;
• Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware;
• Knowledge of Windows Server, engineering and document management software is an asset;
• Hold a valid Passport and be available for occasional site visits abroad;
• Ability to communicate in both English and French, knowledge of Spanish or Portuguese is an asset.

Abilities

• Strong customer service and communication skills;
• Rigor, autonomy and good organizational skills;
• Analytical and detail oriented;
• Ability to learn quickly in a dynamic, multi-site environment;
• Comfortable working in a multicultural and multilingual environment.

Additional Information

• The position will be based at the G Mining Services office in Brossard, in the Solar Uniquartier.
• A minimum of 4 days per week is expected in the office
• Possibility to occasionally travel based on candidate availability.

If you feel ready and willing to be part of a team of experienced professionals, involved in various areas of the mining industry and driven by the desire to succeed in the projects in which they are involved, we offer you a challenge that matches your ambitions.