IT Support Technician | Hybrid Work, Growth & Perks

SysGen Solutions Group; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading IT services company based in Calgary is looking for an IT Support Technician to join the SysGenius Team. You will be responsible for monitoring systems, generating reports, and providing user support to both employees and clients. The ideal candidate will have a diploma in Computer Science or Information Technology and strong troubleshooting skills. The role offers a competitive salary, a hybrid work schedule, and numerous perks including paid training and opportunities for career growth.

Benefits

Competitive salary plus performance-based compensation

Unique Double Dip vacation program

Comprehensive benefits

Work-life balance with hybrid work schedule

Fun team-building activities

Paid training and development

Qualifications

• Basic computer troubleshooting experience.
• Effectively prioritize and manage multiple tasks.
• Willingness to learn and develop skills.

Responsibilities

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, alerting & triage technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.

Skills

Basic understanding of server and network environments

Ability to support Windows operating systems

Ability to provide a great customer service experience

Strong troubleshooting skills

Ability to support Microsoft Office Applications including Office 365

Education

Diploma or Degree in Computer Science or Information Technology

Job description

A leading IT services company based in Calgary is looking for an IT Support Technician to join the SysGenius Team. You will be responsible for monitoring systems, generating reports, and providing user support to both employees and clients. The ideal candidate will have a diploma in Computer Science or Information Technology and strong troubleshooting skills. The role offers a competitive salary, a hybrid work schedule, and numerous perks including paid training and opportunities for career growth.