IT Support Technician - 6 Month Fixed Term Contract

The Phyllis Tuckwell Hospice; Farnham; Hybrid; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Six weeks holiday

Pension plan (Group Personal Pension)

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Job summary

The Phyllis Tuckwell Hospice in Farnham, UK is hiring an IT Support Technician on a 6-month fixed-term contract with the possibility of extension. The role focuses on providing afternoon Helpdesk support for Windows 11, Microsoft 365, and user accounts across multiple sites.

You will join a small IT team with strong peer support, taking ownership of incidents and requests to help staff and volunteers resolve issues promptly. The post offers flexible working across sites.

Qualifications

• Experience providing first- and second-line IT support in a busy environment.
• Practical experience supporting Windows 11 and Microsoft 365.
• Experience with Active Directory and identity services.

Responsibilities

• Provide first- and second-line IT support during weekday afternoons.
• Resolve day-to-day IT issues promptly and effectively.
• Support Windows 11, Microsoft 365, user accounts, devices and connectivity.
• Triage incidents and service requests with escalation as needed.

Skills

Windows 11

Microsoft 365

Active Directory

Microsoft Entra ID

Helpdesk tickets

Customer service

Tools

Remote desktop

Job description

Location Farnham Salary £17,441 per annum (£34,418 WTE based on 37 hours per week) Application Deadline Sunday, November 15, 2026 Job Profile Job Profile document
Job Summary

IT Support Technician – 6 Month Fixed Term Contract (with the possibility of extending)

Salary: £17,441 per annum (£34,418 WTE based on 37 hours per week)

Hours: 18.75 hours per week, Monday – Friday 12.15-4.00pm

Location: Farnham / Guildford / Flexible working across sites

Would you like to be part of an organisation that’s dedicated to caring for the local community?

We have an opening for an experienced IT Support Technician to join our friendly and supportive IT Team on a fixed-term basis, based at our site in Farnham, Surrey. You will provide additional Helpdesk support during weekday afternoons, helping our staff and volunteers across the organisation to resolve day-to-day IT issues promptly and effectively. You’ll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands‑on assistance with Windows 11, Microsoft 365, user accounts, devices and connectivity.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and make a valuable contribution from the outset, we would be delighted to hear from you.

About You

• Experience providing first- and second-line IT support in a busy, multi-user environment, with the ability to become productive quickly.
• Practical experience supporting Windows 11, Microsoft 365, Active Directory and Microsoft Entra ID, including user accounts, access and authentication issues.
• Experience managing Helpdesk tickets through to resolution, troubleshooting laptops, printers, peripherals and common connectivity issues.
• Strong problem-solving skills, with the ability to work independently and as part of a team.
• A professional, customer‑focused approach with a desire to continually improve systems and services.
• Excellent interpersonal and communication skills.

For a full list of essential requirements, please refer to the job description and person specification document.

This is a fixed-term role providing additional day‑to‑day IT support capacity during weekday afternoons.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North‑East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Ongoing professional development and training
• Practical experience supporting a varied range of users and IT systems
• Professional Growth
• Opportunities to share knowledge and develop existing technical support skills
• Diverse Training Courses
• Supporting colleagues across clinical and operational teams

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*
  *Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT on [e-mail] or phone [phone]. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail]

Closing date for receipt of applications:

Sunday 15 th November 2026

Interviews to be held:

Thursday 26 th or Friday 27 th November 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.