IT Support Specialist

CubePeaks Technology; Golden Horseshoe; On-site; CAD 54,000 - 76,000; Full time

Job summary

CubePeaks Technology in Canada is seeking an IT Support Specialist to ensure our technology runs smoothly and efficiently. You will provide technical assistance to customers, troubleshoot hardware and software issues, and maintain client IT infrastructure in a hands-on role.

The ideal candidate combines strong technical knowledge with excellent customer service and adaptability to evolving technologies, supporting Office 365, SharePoint, servers, and network devices.

Qualifications

• Experience providing technical assistance and support to customers.
• Ability to troubleshoot hardware and software issues.
• Hands-on role requiring excellent technical knowledge and customer service.
• Experience managing IT infrastructure components.

Responsibilities

• Microsoft Office 365 Setup & Configuration
• Advanced knowledge of Microsoft Office 365 (Management & Administration)
• Advanced knowledge on SharePoint Administration & Designing
• Advance Knowledge of Servers, backup & Storage
• Advanced knowledge on Firewalls & Network Switches
• Advanced knowledge of Windows Client's OS / PCs / Laptops
• IP PABX Configuration & Management
• Video Conferencing Devices Management
• Wireless & routers Microsoft Office & other Software
• User Support Experience
• Server Administrator, Backup Management
• Advance Knowledge of User Support, Desktop, Laptops, Printer, PABX Systems, Wireless Routers

Skills

User Support Experience

Technical knowledge

Customer service

Adaptability

Tools

Microsoft Office 365

SharePoint Administration

Windows Server

Firewall & Networking

IP PABX

Video Conferencing Devices

Router/Wireless Equipment

Job description

Job Description
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical assistance and support to our customers, troubleshooting hardware and software issues, and maintaining client IT infrastructure. This is a hands-on position that requires excellent technical knowledge, exceptional customer service skills, and the ability to adapt to evolving technologies.

Job Description
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical assistance and support to our customers, troubleshooting hardware and software issues, and maintaining client IT infrastructure. This is a hands-on position that requires excellent technical knowledge, exceptional customer service skills, and the ability to adapt to evolving technologies.
Job Responsibilities

• Microsoft Office 365 Setup & Configuration
• Advanced knowledge of Microsoft Office 365 (Management & Administration)
• Advanced knowledge on SharePoint Administration & Designing
• Advance Knowledge of Servers, backup & Storage
• Advanced knowledge on Firewalls & Network Switches
• Advanced knowledge of Windows Client's OS / PCs ? Laptops
• IP PABX Configuration & Management
• Video Conferencing Devices Management
• Wireless & Routers Microsoft Office & other Software
• User Support Experience
• Server Administrator, Backup Management
• Advance Knowledge of User Support, Desktop, Laptops, Printer, PABX Systems, Wireless Routers