IT Support Technician

GIRO Inc. / Le Groupe en informatique et recherche opérationnelle; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

GIRO, a leader in optimization software, is seeking an IT Support Technician to provide dynamic technological support to internal teams. The role involves troubleshooting, managing user access, and improving documentation. Join a collaborative environment that values expertise and commitment, contributing to impactful projects in public transport and postal operations.

Benefits

Flexible working hours

Team activities and annual traditions

Transportation support

Group insurance tailored to needs

Employee assistance program

Training and professional development opportunities

Qualifications

• 1 to 3 years of relevant experience in an IT support role.
• Strong knowledge of Windows systems and Microsoft 365.
• Excellent communication skills and ability to manage multiple priorities.

Responsibilities

• Respond to incidents and service requests from users.
• Troubleshoot issues related to technological tools.
• Manage user access and participate in software maintenance.

Skills

Windows 10/11 systems

Microsoft 365 suite

Networking

Hardware troubleshooting

Incident management tools

Remote support

Access management tools

Communication skills

Team spirit

Bilingual in French and English

Education

Education in IT (DEP, AEC, etc.)

Job description

At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.

Joining us means contributing to projects and initiatives that makes a real difference to millions of people. E very line of code, every idea, every action, advances our impact around the world . Join us and let’s lead the way forward, together.

Why choose GIRO?

Join a Quebec software company that is an international leader

Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project

Stability based on long-lasting client relationships and our long-term vision

AN ENVIRONMENT F OR GROW TH

Here, we focus on an inclusive and positive environment .

We offer a range of benefits, including

Flexible working hours, including remote work for a balance d life .

Team activities and annual traditions that we take pride in : 5 à 7, GIRO Day, trivia , sports competitions and more!

A helping hand for your transportation, which could include reimbursement of your OPUS card or your BIXI .

Drinks and snacks: C offee, tea s , hot chocolate and fruit .

Group insurance tailored to your needs and group RRSP ( with contribution of up to 5% ) . *

Everyday support: E mployee assistance program, telemedicine and mental health support.

Training and professional development opportunities to grow, learn and discover your way forward .

*Only applicable to permanent employees .

Job Description
As an IT Support Technician, you will collaborate with the IT team within a leading Montreal-based company in its field. You’ll be part of a collaborative team that provides dynamic technological support to internal teams with strong tech needs. A great challenge if you love technology!

Your main responsibilities

• Respond to incidents and service requests submitted by users (by phone, in person, or via a ticketing system).
• Troubleshoot issues related to the technological tools provided by the team (workstations, laptops, development environments, databases, software packages, hardware, etc.), either directly with users or as second-level support to other IT teams.
• Investigate, diagnose, resolve, and follow up on reported technical issues.
• Track the status of incidents and inform users of the outcomes.
• Escalate issues based on their nature or complexity.
• Manage user access (e.g., Active Directory, cloud tools).
• Participate in the configuration and maintenance of software, operating systems, and peripherals.
• Write, maintain, and improve technical documentation and user guides.
• Take part in continuous improvement activities related to the team’s tools, processes, and practices.
• Organize and plan tasks based on priorities and the needs of various requests.

Qualifications

• Education in IT (DEP, AEC, etc.) or relevant experience.
• 1 to 3 years of relevant experience in an IT support role.
• Strong knowledge of Windows 10/11 systems, Microsoft 365 suite, and collaborative work environments.
• Basic knowledge of networking, hardware troubleshooting, and incident management tools.
• Familiarity with remote support and access management tools.
• Excellent communication skills with users and ability to explain technical issues clearly.
• Thoroughness, autonomy, initiative, and ability to manage multiple priorities simultaneously.
• Team spirit and a drive for continuous improvement.
• Bilingual in French and English (the role requires interactions with English-speaking stakeholders).

READY TO LEAD THE WAY WITH US?

Apply now and talk to our talent acquisition team. We look forward to meeting you!

In accordance with the norms and regulatory requirements which GIRO follows , all positions, whether open-ended, fixed-term or internship s , must be subject to a criminal background check. Positions involving access to financial data are subject to a credit check. Checks are carried out in accordance with GIRO's established procedures .

Conditions of employment: Candidates must have the right to work in the chosen country at the time they are offered a job. Applicants are entirely responsible for obtaining any work permits, visas or other authorizations required for the position .

Spontaneous Application

Don't see any opportunities that match your profile? Submit a spontaneous application so we can stay connected!

Life in our offices

Whoever said software development can’t be fun has never worked at GIRO! We offer a friendly environment with the development of expertise and collaboration at the heart of everything we do.

Who we are

GIRO is a global leader in optimization software for public transport and postal operations, planning and management.

Every day, our solutions help move millions of people and millions of parcels more efficiently.

From Los Angeles to Sydney, New York to Paris and Singapore, major cities and postal operators around the world count on our software to drive forward their urban mobility.

Headquartered in Montréal, GIRO has over 700 full-time employees, mostly in software development and operational research. By investing 30% of our resources into R&D we continuously advance our products and expertise in the industry.