IT Support Technician

Stirling Marathon Limited; Elora; Presencial; CAD 30 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental benefits

GRSP

Professional development

Career growth

Summer hours

Inclusive environment

Team events

Resumo da oferta

Stirling Marathon Limited is seeking an IT Support & Systems Technician for a temporary full-time role with potential for permanent employment. The position spans manufacturing, warehouse, and office environments, ensuring a secure, reliable IT environment and supporting system projects.

Responsibilities include first-line troubleshooting, ERP and application support, reporting, and collaboration with vendors. The role offers growth opportunities within a growing Canadian manufacturing business.

Qualificações

• 2–3 years IT experience, strong troubleshooters, independent in small business.
• Able to support office and manufacturing operations; communicate with non-technical staff.
• Strong knowledge of Windows, Microsoft 365, PC hardware, and general system troubleshooting.
• Experience with SQL databases and ERP or business-critical apps.
• Additional experience in WordPress/WooCommerce, Shopify, HTML/CSS, or related tools is a plus.
• Familiarity with Linux servers, networking, backups, and cybersecurity basics.

Responsabilidades

• Provide first-line IT support by diagnosing and resolving software, hardware, and network issues.
• Respond to support requests and escalate complex issues to the IT Manager.
• Support e21 ERP and other business applications; assist with onboarding and training.
• Monitor ERP dashboards, EDI transactions, and data integrity.
• Maintain documentation, SOPs, and troubleshooting guides.
• Assist with infrastructure upgrades and IT projects.
• Ensure security practices and disaster recovery procedures are followed.
• Coordinate with vendors and service providers to resolve issues.

Conhecimentos

Windows troubleshooting

Microsoft 365

SQL queries

ERP support

Documentation

Clear communication

Ferramentas

WordPress/WooCommerce

Shopify

HTML/CSS

Liquid templating

SQL Server

DevExpress

Descrição da oferta de emprego

Part-Time or Full-Time Temporary (Potential for Permanent Employment)

The IT Support & Systems Technician provides day-to-day technical support, maintains business systems and equipment, troubleshoots issues, and helps ensure reliable technology across manufacturing, warehouse, and office environments. This role helps maintain a secure, reliable, and well-documented IT environment and supports technology projects and improvements. This position is initially being offered as a temporary full-time role. As Stirling Marathon continues to grow, there may be an opportunity for the position to transition into a permanent role based on company needs and performance.

Key Responsibilities

• Technical Support and Troubleshooting
• Provide first-line support by diagnosing and resolving software, hardware, printer, phone, and network connectivity issues.
• Respond to support requests, manage outstanding tickets, and **escalate** complex issues to the IT Manager.
• Support users of Microsoft 365, Windows workstations, SharePoint resources, e21 ERP and other business applications.
• Assist with onboarding, offboarding, account provisioning, and employee technology training.
• Business Applications and Operational Support
• Monitor e21 ERP error dashboards for data issues and resolve as needed.
• Monitor and troubleshoot EDI transactions and integrations with customers, trading partners, and service providers.
• Provide end-user support & training for e21 ERP and other business applications.
• Troubleshoot existing reports and develop or modify business reports, dashboards, and data analyses as required.
• Provide operational support for company websites, customer/dealer portals, e-commerce platforms, and related integrations.
• Troubleshoot application access, user configuration, printing, and common operational issues.
• Coordinate with vendors and service providers to resolve technical issues.
• Assist with application testing, deployments, and user training.
• Systems and Infrastructure Maintenance
• Monitor and maintain workstations, Windows & Linux servers, network and wireless infrastructure, VoIP/phone systems, printers, and peripheral equipment.
• Perform routine updates, patching, equipment replacements, and preventative maintenance.
• Monitor system health, backup jobs, and security alerts, escalating exceptions and issues.
• Assist with inventory management, equipment procurement, software licensing, and asset lifecycle management.
• Documentation and IT Procedures
• Maintain accurate documentation of IT systems, configurations, credentials management procedures, and recurring support tasks.
• Develop and maintain troubleshooting guides, standard operating procedures, and user-facing instructions.
• Identify recurring technical issues and recommend ways to improve reliability and efficiency.
• Security and IT Best Practices
• Assist with user access management, endpoint security, software updates, and routine security procedures.
• Support implementation and ongoing operation of IT policies, cybersecurity practices, and disaster recovery procedures.
• Help maintain secure and reliable access to company systems and data.
• Projects and Continuous Improvement
• Assist the IT Manager with infrastructure upgrades, software deployments, systems integration, and other technology initiatives.
• Identify opportunities to simplify support processes, reduce recurring issues, and improve the employee technology experience.
• Participate in testing, rollout, training, and documentation of new systems and processes.

Qualifications

• A practical, resourceful IT professional with two to three years of experience, strong troubleshooting skills, the ability to work independently in a small-business environment, and a willingness to learn unfamiliar business systems.
• The successful candidate can support office and manufacturing operations, communicate clearly with non-technical employees, document work, and **escalate** problems appropriately.
• Required Technical Skills & Experience
• Strong working knowledge of Windows, Microsoft 365, PC hardware, and general system troubleshooting.
• Familiarity with Windows/Linux servers, networking, backups, and basic cybersecurity practices.
• Experience with SQL databases, including writing queries, investigating data issues, and supporting reports or dashboards.
• Experience supporting ERP or other business-critical applications.
• Additional experience considered an asset:
• WordPress/WooCommerce, Shopify, HTML/CSS, or Liquid templating.
• SQL Server, DevExpress, or similar reporting tools.
• X12 EDI transactions and integrations.

What We Offer

• Competitive compensation, comprehensive health and dental benefits, and a company-matched GRSP.
• Professional development, training, and opportunities for career growth.
• A supportive, family-oriented workplace that values work-life balance, including summer hours.
• A safe, respectful, and inclusive environment where everyone’s contributions are valued.
• Company events, BBQs, employee appreciation activities, and appliance discounts.
• The opportunity to be part of a collaborative team and contribute to a growing Canadian manufacturing business.

Stirling Marathon is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and will provide accommodation throughout the recruitment process upon request.