Information Systems & Technical Support
Patterson Veterinary Supply
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Benefits offered by this job
Job summary
Kane Veterinary Supplies in Cambridge, Ontario is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS).
This full-time, 100% onsite position focuses on Windows 10/11, Microsoft 365, Active Directory, VPN, and
Qualifications
- Diploma in IT or related field or equivalent practical experience.
- 1–3 years desktop support, help desk, or similar hands-on IT.
- Proficient with Windows 10/11, Microsoft 365, AD, VPN, and Remote Desktop.
Responsibilities
- Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.
- Configure and maintain user accounts, AD groups, and access permissions.
- Manage on-site hardware setup, including PCs, printers, scanners, and network devices.
- Troubleshoot network, VPN, and desktop connectivity issues and document resolutions.
- Support ERP/WMS applications and IT operations on-site at Cambridge.
Skills
Education
Tools
Job description
Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while coordinating with the Edmonton-based Information Systems team. Work may involve moving and installing equipment and accessing network hardware. Occasional after-hours support may be required for planned maintenance or urgent incidents.
- Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.
- Diagnose Windows desktop and laptop, printer, peripheral, software, and connectivity issues.
- Support Microsoft 365, email, and other company applications; document requests and resolutions.
- Provide practical user guidance and follow up to ensure issues are resolved.
- Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.
- Set up new-employee workstations and maintain hardware inventory and equipment assignments.
- Support warehouse workstations, barcode scanners, handheld devices, and label printers.
- Coordinate hardware warranty repairs and perform routine maintenance.
- Create, update, and disable user accounts according to approved onboarding/offboarding processes.
- Administer Active Directory accounts, group memberships, and appropriate access permissions.
- Configure and troubleshoot Remote Desktop and VPN access.
- Set up and maintain AIMS ERP, WMS, Microsoft 365, and other approved application accounts.
- Assist with installation, replacement, and troubleshooting of wireless access points, managed switches, routers, Ethernet connections, and cabling.
- Troubleshoot wired and wireless connectivity using basic TCP/IP, DNS, DHCP, and LAN diagnostics.
- Support office and warehouse network availability; coordinate complex changes with Edmonton IT.
- Act as the primary onsite IT contact during network outages, server issues, and other critical technology incidents; perform initial diagnostics, communicate status, and assist with recovery under the direction of the Edmonton-based IT team.
- Support AIMS ERP, WMS, and other business applications, including logins, access, and basic troubleshooting.
- Coordinate with internal teams and software vendors on issues, updates, and deployments.
- Assist with workstation updates, endpoint protection, documentation, and IT asset management.
- Support IT projects, system rollouts, testing, and other duties assigned by the Information Systems Manager.
- Diploma in IT or a related field, or equivalent practical experience.
- 1-3 years of desktop support, help desk, or similar hands-on IT experience.
- Working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.
- Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, Wi-Fi) and experience troubleshooting printers and PCs.
- Strong customer service, organization, communication, and independent troubleshooting skills.
- Ability to work full-time onsite at the Cambridge, Ontario location.
- Experience with ERP/WMS applications, warehouse technology, and label/barcode equipment.
- Familiarity with Ubiquiti UniFi, managed switches, Windows Server, or PowerShell.
- Experience in distribution or warehouse environments; CompTIA or Microsoft certifications.
Employment: Full-time, permanent
Work arrangement: 100% onsite
Reports to: Information Systems Manager
PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
Compensation range: $46,300.00 - $63,366.67
Benefits include full Medical, Dental, and Vision benefits and an integrated Wellness Program. Also included:
- A 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
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