IT Support Manager

FWT Holdings; Ottawa; On-site; CAD 75,000 - 110,000; Full time

Job summary

Symple IT in Ottawa requires an experienced IT leader to oversee support operations for professional clients. You will guide a team of technicians, manage delivery across deployments, fixes, and security, while maintaining strong customer relationships.

The role emphasizes senior IT experience, certifications, and clear communication with users at all levels. A valid driver's license and willingness to travel locally are valued.

Qualifications

• Ten years of IT employment required.
• Experience managing junior and intermediate techs to complete tasks.
• Experience accounting for time for you and your team.
• Direct customer interaction experience preferred.

Responsibilities

• Provide ongoing IT and technical support to professional businesses in Ottawa.
• Oversee deployment, break/fix, risk mitigation and user support tasks.
• Lead a team of technicians to deliver IT services.

Skills

IT management

Team leadership

Customer support

English fluency

Windows Server

Education

MCSE or MCSA

A+

CCNA

Tools

MS SQL

VMware

Active Directory

VPN

Exchange Server

Job description

PLEASE NOTE: We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.

Employment History - Must Haves:

• Ten years of IT employment.
• Experience managing junior and intermediate techs to complete tasks and work sets.
• Experience accounting for time for you and your team.
• Dealing with customers directly at some level.

Experience and Requirements:

• Ten years of experience in an IT support role.
• Experience in a customer management role.
• Experience managing a team of techs to deliver IT services.
• Certifications and designations are an asset. (MCSE or MCSA, A+, CCNA, or equivalent experience).
• Server and network experience is desirable, but not required.
• Must have a valid driver’s license, and a vehicle and be willing to drive as needed (mileage paid).
• A security clearance is desired but not essential.

Soft Skills:

• Excellent command of the English language, written and verbal.
• Strong technical communication skills with the ability to work with all types of users.
• Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects.
• A team orientation that motivates you to stay connected to your peers.

About the Work:

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa. You will handle tasks ranging from technology deployment and rollout, to break/fix, risk mitigation, and user support.

Technical Skills:

Knowledge and experience with the following are assets:

• Microsoft Windows Server 2003, 2008, 2012.
• Microsoft Exchange Server 2003, 2007, 2010, 2013.
• Windows 11, 10, Pro, 8 Pro.
• Experience in networking fundamentals - TCP/IP, DNS, SMTP, Microsoft Active Directory experience.
• Network Architecture/Design.
• Server Architecture/Design/Hardware/Software.
• Experience in building and troubleshooting computers and network devices.
• Virus and Spyware Solutions.
• Data Storage and Disaster Recovery Solutions.
• Routers, Firewalls, Intrusion Detection software and hardware, VPN, IPsec.
• Experience with various types of software MS SQL, MS Office, MS Access, PHP, Linux, MySQL, backup software, and VMWare.

About Working at Symple IT:

Our people are passionate about the quality of the work they do. That’s Symple’s mission - do great work providing clients with superb IT support services. Our team values a balance between working together and working individually to get work done well and efficiently. In addition, we know that work-life balance is important to everyone on our team. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. Symple encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement. We attempt to find the best fit between a team member and the work they do. We take our work seriously and above all, we want to do it well, and we value doing that in an environment that is fun and easygoing. Find out more at www.ottawa-it-support.com.