IT Support Tech II — VIP & Projects

Riot Platforms, Inc.; Quinte West; On-site; CAD 118,000 - 138,000; Full time

Benefits offered by this job

Equity incentives

401(k) match

Health coverage

Gym membership

Pet insurance

Childcare discounts

Job summary

Riot Platforms, Inc. is seeking an IT Support Technician II to provide advanced incident resolution and hands-on project participation. The role supports executives and VIP users, with travel between facilities as needed and a base in Denver.

The position requires 3–5 years in IT support, strong troubleshooting, and experience with Microsoft 365 environments. Salary includes bonus potential and comprehensive benefits.

Qualifications

• Three to five years of progressively responsible IT support experience.
• Experience resolving end-user tech issues across multiple devices and software.
• Experience performing administrative tasks in support-related platforms.
• Working knowledge of Microsoft 365 environments and device provisioning.

Responsibilities

• Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing and workstation incidents for diverse users.
• Manage incidents through resolution with clear communication and documentation.
• Provide break/fix, provisioning, configuration, asset, and lifecycle support for devices and peripherals.
• Support IT projects, deployments, upgrades, migrations, and office moves across facilities.
• Administer endpoint-management and end-user support platforms per procedures.
• Contribute to documentation, processes, and knowledge articles.

Skills

IT support

Endpoint support

Service desk

VIP support

Education

Associate's degree

Tools

Microsoft 365

Endpoint management

Job description

Riot Platforms, Inc. is seeking an IT Support Technician II to provide advanced incident resolution and hands-on project participation. The role supports executives and VIP users, with travel between facilities as needed and a base in Denver.

The position requires 3–5 years in IT support, strong troubleshooting, and experience with Microsoft 365 environments. Salary includes bonus potential and comprehensive benefits.