IT Support & Systems Administrator

Plum-Gas-Solutions; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Plum-Gas-Solutions in Calgary seeks an IT Administrator to deliver remote and in-person desktop support and to coordinate SGH technology initiatives. You will help ensure IT operations and employee work follow SGH policies, security requirements, and support standards.

The role involves supporting end-user devices, software, and network issues, maintaining documentation, onboarding/offboarding, and collaborating with multiple teams on projects across Plum and SGH.

Qualifications

• 2-4 years of proven desktop support / systems administration experience.
• Experience with remote and hands-on end-user support.
• Experience with Microsoft Windows, Microsoft 365, user accounts and access requests.
• Experience with ticketing, service requests, incidents, and documentation.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provide remote and in-person support for end-user technology.
• Troubleshoot hardware, software, OS, access, connectivity, and network issues.
• Install, configure, patch, and replace hardware/software per SGH standards.
• Manage incidents and service requests via ITSM processes and document resolutions.
• Support onboarding, offboarding, access requests, and device changes.
• Coordinate IT requests, incidents, vendors, and escalations for Plum.
• Ensure IT operations comply with SGH policies and security requirements.
• Maintain up-to-date documentation for users, equipment, vendors, and issues.
• Collaborate with infrastructure, cybersecurity, service desk, and business teams on projects.

Skills

Desktop support

Remote support

Microsoft 365

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science or IT

CompTIA A+

Network+

Security+

Tools

Ticketing system

Endpoint management

Job description

Plum-Gas-Solutions in Calgary seeks an IT Administrator to deliver remote and in-person desktop support and to coordinate SGH technology initiatives. You will help ensure IT operations and employee work follow SGH policies, security requirements, and support standards.

The role involves supporting end-user devices, software, and network issues, maintaining documentation, onboarding/offboarding, and collaborating with multiple teams on projects across Plum and SGH.