IT Administrator

Plum-Gas-Solutions; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Plum-Gas-Solutions in Calgary seeks an IT Administrator to deliver remote and in-person desktop support and to coordinate SGH technology initiatives. You will help ensure IT operations and employee work follow SGH policies, security requirements, and support standards.

The role involves supporting end-user devices, software, and network issues, maintaining documentation, onboarding/offboarding, and collaborating with multiple teams on projects across Plum and SGH.

Qualifications

• 2-4 years of proven desktop support / systems administration experience.
• Experience with remote and hands-on end-user support.
• Experience with Microsoft Windows, Microsoft 365, user accounts and access requests.
• Experience with ticketing, service requests, incidents, and documentation.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provide remote and in-person support for end-user technology.
• Troubleshoot hardware, software, OS, access, connectivity, and network issues.
• Install, configure, patch, and replace hardware/software per SGH standards.
• Manage incidents and service requests via ITSM processes and document resolutions.
• Support onboarding, offboarding, access requests, and device changes.
• Coordinate IT requests, incidents, vendors, and escalations for Plum.
• Ensure IT operations comply with SGH policies and security requirements.
• Maintain up-to-date documentation for users, equipment, vendors, and issues.
• Collaborate with infrastructure, cybersecurity, service desk, and business teams on projects.

Skills

Desktop support

Remote support

Microsoft 365

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science or IT

CompTIA A+

Network+

Security+

Tools

Ticketing system

Endpoint management

Job description

Position: IT Administrator

Location: Calgary, Alberta

Job Id: 160

# of Openings: 1

IT SUPPORT & SYSTEMS ADMINISTRATOR – CANADA

JOB DESCRIPTION

Responsible for providing remote and in-person desktop support, serving as the primary IT point of contact for Plum, and supporting Simon Group Holdings (SGH) technology initiatives as needed. This role is responsible for helping ensure that Plum’s IT operations and the employee’s work follow SGH policies, procedures, security requirements, and support standards.

Responsibilities and Technical Skills:

• Provide remote and in-person support for computers, monitors, printers, mobile devices, conferencing equipment, software, and other end-user technology.
• Troubleshoot and resolve hardware, software, operating system, access, connectivity, and network issues.
• Install, configure, maintain, patch, and replace end-user hardware and software in accordance with SGH standards.
• Manage incidents and service requests through the approved IT service-management process and maintain accurate documentation.
• Support user onboarding, offboarding, equipment changes, access requests, and technology refresh activities.
• Serve as the primary IT point of contact for Plum and coordinate Plum’s IT requests, incidents, vendors, and escalations.
• Help ensure Plum’s IT operations, user access, equipment, vendors, and support practices follow SGH policies, procedures, security requirements, and approved standards.
• Follow SGH policies and procedures and identify and escape policy, security, access, or process exceptions.
• Maintain current documentation for Plum users, equipment, applications, vendors, recurring issues, and support procedures.
• Support additional SGH initiatives as needed, including technology rollouts, office moves, application deployments, audits, security improvements, and process standardization.
• Collaborate with infrastructure, applications, cybersecurity, service desk, and business teams on projects and operational priorities.
• Manage or assist with user accounts, permissions, endpoint configuration, device compliance, and security controls within approved responsibilities.
• Document system configurations, procedures, changes, incidents, and resolutions.

Required education and experience:

• 2-4 years of proven experience in desktop support, service desk, systems administration, field support, or a similar role.
• Experience providing both remote and hands‑on support to end users.
• Experience supporting Microsoft Windows, Microsoft 365, user accounts, access requests, hardware, and common business applications.
• Experience with ticketing, service requests, incident escalation, and technical documentation.
• Excellent problem‑solving, communication, organization, and customer‑service skills.
• Ability to work independently and as part of a team.
• Ability to follow IT policies, security requirements, access controls, and standard procedures.
• Ability to travel locally or regionally in Canada when in‑person support is required.

Preferred education and experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience serving as the primary IT contact for a business unit, subsidiary, partner, or vendor‑supported environment.
• Experience with Microsoft Entra ID, Intune, Microsoft Defender, Microsoft Azure, or another endpoint‑management platform.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
• Experience with scripting and automation, including PowerShell.
• Experience supporting ERP, ETRM, financial, logistics, or other business‑critical applications.
• Knowledge of cybersecurity best practices, asset management, and policy compliance.
• French‑language capability is an asset where required by the assigned location or stakeholder group.

Work environment

• Office and remote environment.
• Long hours sitting at a desk while working on computers.
• Ability to lift and move typical IT equipment.
• Ability to hear and differentiate sounds, which is important for troubleshooting and interacting with team members.
• On‑call duties may be required for emergencies, critical incidents, or planned system maintenance outside of regular working hours.
• Supporting Plum and other SGH office locations in person or virtually.
• Local or regional travel in Canada may be required.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change at any time with or without notice.