IT Support Specialist — Legal Tech & User Support

Miller Thomson LLP; West Vancouver; On-site; CAD 50,796 - 70,550; Full time

Benefits offered by this job

Health, Dental and Vision Care

3+ Weeks’ Vacation

10 Personal Days

Flexible working options

Group Retirement Savings plan

Job summary

Miller Thomson LLP is seeking an IT Support Specialist to join the team in Ontario offices. The role provides first-line technical support to lawyers, assistants and professionals, ensuring timely resolution of incidents while delivering high levels of customer service.

We value strong troubleshooting, incident management, and knowledge-sharing as key components of daily work, with emphasis on collaboration in a busy, client-focused law firm environment.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 2–5 years IT support experience and strong troubleshooting abilities.
• Excellent communication and client-focused customer service skills.

Responsibilities

• Provide first-line technical IT support to lawyers, assistants and professionals.
• Log, track, and update tickets; prioritize issues by impact and urgency.
• Communicate clearly with end users and follow up on resolutions.
• Document solutions and contribute to knowledge base.

Skills

IT support experience

Troubleshooting

Incident management

Customer service

Microsoft 365

Windows environments

Ticketing systems

IT service management

Education

Bachelor's degree in IT or related field

Tools

Ticketing system

Enterprise systems

Job description

Miller Thomson LLP is seeking an IT Support Specialist to join the team in Ontario offices. The role provides first-line technical support to lawyers, assistants and professionals, ensuring timely resolution of incidents while delivering high levels of customer service.

We value strong troubleshooting, incident management, and knowledge-sharing as key components of daily work, with emphasis on collaboration in a busy, client-focused law firm environment.