IT Support Specialist - Law Firm (First‑Line Tech)

Miller Thomson LLP

Toronto

On-site

CAD 50,796 - 70,550

Full time

14 days+

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Benefits offered by this job

Flexible working options

Total compensation package

Professional development opportunities

Wellness spending account

Job summary

Miller Thomson LLP is seeking an IT Support Specialist to join our team in any Ontario office. The role provides first-line technical support to lawyers, legal assistants, and professionals, handling incidents and service requests with a strong focus on customer service.

The position covers First Line Technical Support, Incident Management, and User Support across our Vaughan, London, and other Ontario offices.

Qualifications

Bachelor’s degree or equivalent experience in IT or related field.
2–5 years IT support experience.
Strong troubleshooting and incident management capabilities.
Strong understanding of IT service management practices.
Experience with enterprise systems.
Excellent communication and customer service skills.
Experience with Microsoft 365, Windows environments and ticketing system.
Familiarity with legal technology/platforms/software an asset.

Responsibilities

First Line Technical Support: Respond to service requests via phone, email and ticketing systems.
Incident and Request Management: Log, track and update tickets accurately; prioritize by impact and urgency.
User Support and Communications: Provide clear guidance and client-focused support; follow up to ensure satisfaction.
Documentation and Knowledge Sharing: Document solutions and contribute to knowledge base.