IT Support Specialist – Flexible Hours, Growth

Miller Thomson LLP; Vancouver; On-site; CAD 50,796 - 70,550; Full time

Benefits offered by this job

Health, Dental and Vision Care

3+ Weeks’ Vacation

Flexible working options

Group Retirement Savings plan

TFSA

Wellness spending account

Professional Development

Employee appreciation events

Charitable giving programs

Job summary

Miller Thomson LLP is seeking an IT Support Specialist to provide first-line technical support to lawyers, assistants and professionals in our Vancouver office. You will respond to service requests, troubleshoot hardware and software, and manage tickets to ensure timely resolutions.

Ideal candidates bring 2–5 years of IT support experience, strong customer service, and familiarity with Microsoft 365, Windows environments and IT service management. Legal tech exposure is a plus.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• 2–5 years IT support experience.
• Strong troubleshooting and incident management capabilities.
• Strong understanding of IT service management practices.
• Experience with enterprise systems.
• Excellent communication and customer service skills.
• Experience with Microsoft 365, Windows environments and ticketing system.
• Familiarity with legal technology/platforms an asset.

Responsibilities

• First Line Technical Support
• Respond to service requests via phone, email and ticketing systems.
• Troubleshoot hardware, software and access issues.
• Resolve common IT problems or elevate as required.
• Incident and Request Management
• Log, track and update tickets accurately.
• Prioritize issues based on impact and urgency.
• Ensure timely resolution or escalation.
• User Support and Communications
• Provide clear guidance and support to end users.
• Maintain professional and client-focused communication.
• Follow up to ensure issue resolution and satisfaction.
• Promote a client-focused service culture within the team.
• Documentation and Knowledge Sharing
• Document solutions and contribute to knowledge base.
• Follow standard procedures and processes.

Skills

IT support

Troubleshooting

Incident management

IT service management

Enterprise systems

Customer service

Microsoft 365

Windows

Ticketing systems

Legal tech

Education

Bachelor’s degree

Tools

Microsoft 365

Ticketing system

Windows environments

Job description

Miller Thomson LLP is seeking an IT Support Specialist to provide first-line technical support to lawyers, assistants and professionals in our Vancouver office. You will respond to service requests, troubleshoot hardware and software, and manage tickets to ensure timely resolutions.

Ideal candidates bring 2–5 years of IT support experience, strong customer service, and familiarity with Microsoft 365, Windows environments and IT service management. Legal tech exposure is a plus.