IT Support Specialist

HighlightTA; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

StickerYou in Toronto, ON is seeking an IT Analyst to support day-to-day office tech and onboarding/offboarding processes for staff, including remote users. You will troubleshoot IT infrastructure, manage security and backups, and work with production systems to keep operations running smoothly.

The role involves IT operations, infrastructure management, and production analytics, with responsibilities ranging from software installation to documentation and collaboration with development teams.

Qualifications

• Post-secondary education in Computer Science or related field.
• 1–3 years IT System Administrator/IT Support experience.
• Knowledge of IT management software, networking, OS, and server architectures.
• Strong verbal and written communication; customer service oriented.

Responsibilities

• Assist with software installation and configuration; provision devices; configure remote access and VPN.
• Develop and implement IT infrastructure policies; manage servers, networks, DNS, DHCP, backups, and security devices.
• Provide day-to-day tech support for production software and equipment; support production systems.
• Collaborate with Dev team for IT/Software maintenance and analytics requirements.
• Maintain system documentation and participate in new installations and improvements.
• Handle on-call tasks and case-by-case production tasks.

Skills

IT Support

Networking

Operating Systems

Server Architectures

Verbal Communication

Written Communication

Education

Post-secondary education in Computer Science or related field

Job description

About StickerYouStickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Business and consumers can make their marketing, packaging, décor, or personal expression professional grade. We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing. We make what matters stick!

The Role

As an IT Analyst, you will be responsible for supporting the day to day office activities related to normal everyday computers and network usage for the office and remote users. Additionally, routine activities related to the on- and off-boarding process of StickerYou employees.

What You Will Do

IT Operations

Assist with installing and configuring software on the company’s computersProvision computers and other computer devicesMaintain peripheral computer devices including but not limited to monitors, printers, user input devices, modems, adapters, IP phones, etc.Connect shared network devices like printers, drives, IP phones, etcConfigure remote access, VPN, Wi-Fi on company’s computers and mobile devicesMaintain inventory of computer hardware and softwareMaintain documentation of the local network and related information (how-to documents)Procure computer hardware and software on demandMonitor and help implement the company's security, backup, and antivirus protection policies

IT Infrastructure Management

Develop and implement information security, remote access, and data protection policiesResearch, procure, provision, configure and support specialized and/or expensive shared IT infrastructure hardware and software like high-end servers, network equipment, security devices, server room equipment, etc.Continuously and proactively monitor states of all business critical infrastructure elements, and develop and execute action plans in case of service disruptions or disastersDevelop, implement and monitor an IT infrastructure disaster recovery planResearch, procure and maintain relations with third party IT service providers, like Internet, IP Phones, etc.Manage advanced network services including but not limited to public and private DNS, DHCP,Wi-Fi infrastructure, File sharing, network printers, network security (firewalls), centralized backups, data protection and antivirus protectionManage and monitor Windows domain, Active directory and related Windows network servicesManage Hyper-V Virtual platform and corresponding virtual machinesManage and monitor hosted IaaS implementations related to StickerYou public and private hosted software solutionsDevelop, implement and utilize continuous IT infrastructure monitoring and alerting.

Production Analytics

Provide day-to-day technical support for production software, computers, equipment connectivity, scanners, and related systems.Troubleshoot production system issues and coordinate with internal teams and external vendors to minimize downtime.Support production applications including ONYX, Zund Cut Center (ZCC), Hybrid, Rasterlink and other manufacturing systems.Assist in Workflow and production analysis leading to understanding inefficiencies/ bottlenecks and research/create opportunities for workflow automationMaintain and carry out periodic audits of production software and IT infrastructure to ensure minimal operational downtimeSupport integrations between production equipment, software, databases, and internal business systems.Develop user stories for workflow automation for production cost centers and be single point of contact with the Dev teamWork closely with the Dev team and assist in upkeep/operations of IT/Software related to production cost centersMaintain system documentation, troubleshooting procedures, configurations, and issue logs.Collaborate with Product/Data Analyst for requirement generation of production analytics/reportsParticipate in implementation, testing, and rollout of new production systems, equipment, and automation technologies.Work on specific projects related to new installation, process improvements, cost reduction and waste managementAny other production tasks as assigned on case-to-case basis.

Requirements

Post-secondary education in Computer Science or related field with minimum 1-3 years of experience in IT System Administrator role with IT Support background.Knowledge of IT management software tools, networking, operating system and server architecturesHighly effective verbal and written communication skills;You are motivated by a desire to provide excellent service; andYou are self-directed and comfortable taking initiative to get things done.And most importantly…a genuine passion for the power of Stickers!!

Who You Are

Upbeat, optimistic, passionate and friendly.Passion for detail, accuracy, and finding the solution to problemsExcellent communicatorTeam player with strong time management skills and flexibility to adapt to our evolving operation

Work Arrangement

This is a hybrid role, with a mix of in-office and remote work. This position requires working from the office 2-3 days per week (Tuesday through Thursday).

Office Location

670 Caledonia Road, York, ON

Why StickerYou?

A high-growth company with a strong leadership teamCompany-wide positive energy — people enjoy coming to workFast-changing environment with ample learning and growth opportunitiesGrowing a global Canadian brand that takes pride in local manufacturingStrong corporate vision focused on making small companies betterOpportunity to serve a wide variety of small and medium-sized businessesUse of cutting-edge e-commerce and digital print customization technology

Diversity & Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needsAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.This posting is for a current, open position within StickerYou.This opportunity is offered through HighlightTA, the on-demand talent team supporting StickerYou's growth.