IT Support & Infrastructure Specialist

HighlightTA; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

StickerYou in Toronto, ON is seeking an IT Analyst to support day-to-day office tech and onboarding/offboarding processes for staff, including remote users. You will troubleshoot IT infrastructure, manage security and backups, and work with production systems to keep operations running smoothly.

The role involves IT operations, infrastructure management, and production analytics, with responsibilities ranging from software installation to documentation and collaboration with development teams.

Qualifications

• Post-secondary education in Computer Science or related field.
• 1–3 years IT System Administrator/IT Support experience.
• Knowledge of IT management software, networking, OS, and server architectures.
• Strong verbal and written communication; customer service oriented.

Responsibilities

• Assist with software installation and configuration; provision devices; configure remote access and VPN.
• Develop and implement IT infrastructure policies; manage servers, networks, DNS, DHCP, backups, and security devices.
• Provide day-to-day tech support for production software and equipment; support production systems.
• Collaborate with Dev team for IT/Software maintenance and analytics requirements.
• Maintain system documentation and participate in new installations and improvements.
• Handle on-call tasks and case-by-case production tasks.

Skills

IT Support

Networking

Operating Systems

Server Architectures

Verbal Communication

Written Communication

Education

Post-secondary education in Computer Science or related field

Job description

StickerYou in Toronto, ON is seeking an IT Analyst to support day-to-day office tech and onboarding/offboarding processes for staff, including remote users. You will troubleshoot IT infrastructure, manage security and backups, and work with production systems to keep operations running smoothly.

The role involves IT operations, infrastructure management, and production analytics, with responsibilities ranging from software installation to documentation and collaboration with development teams.