IT Support Specialist

Bruce Auto Group; New Minas; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Paid Personal Time Off

RRSP with matching contributions

Employee discounts

24/7 virtual healthcare platform

Job summary

Bruce Auto Group is seeking a hands-on IT Support Technician based in New Minas, NS. You’ll support about 300 users across 12 dealerships and 2 body shops, handling Windows PC support, imaging, and network tasks.

The role focuses on end-user support, troubleshooting, asset management, and collaborating with a small team. Training is provided, and a strong foundation in networking is desired.

Qualifications

• College or university diploma in a computer-related field or comparable work experience.
• Strong troubleshooting mindset and a willingness to learn quickly on the job.
• Clear, professional communication—written and verbal.

Responsibilities

• End-User Support (L1/L2) for Windows PCs, laptops, printers, devices, and apps.
• Diagnose, troubleshoot, repair, and document incidents.
• Image/build PCs, join domain, configure profiles, set up users/workstations.
• Assist with switches, VLANs, VPN clients, and wireless connectivity.
• Follow change procedures for VPN access and firewall verifications.
• Configure network printers, manage queues, and troubleshoot printing issues.
• Track assets and keep documentation up to date.
• Support dealership software and perform basic troubleshooting.

Skills

Networking fundamentals

Troubleshooting mindset

Clear communication

Customer service

Documentation

Education

College/University IT diploma

Tools

pfSense/OpenVPN

UniFi switches/APs

Google Workspace/Microsoft 365

Bitdefender GravityZone

PBS Systems

Job description

Bruce Auto Group is seeking a hands-on, customer-focused IT Support Technician to support our diverse operations: 12 Dealerships, 2 Body Shops, Corporate Head Office, and additional businesses across Nova Scotia. Based in New Minas, you’ll be part of a small, collaborative team that keeps about 300 users productive! We offer plenty of on-the-job training, but we’re looking for someone with a solid foundation in networking and day-to-day IT support.

What You’ll Do

End-User Support (Primary): Provide timely L1/L2 support for Windows PCs, laptops, peripherals, printers, mobile devices, and common productivity apps (remote and onsite).

Issue Resolution & Triage: Diagnose, troubleshoot, repair, optimize, and document incidents (hardware, OS, network connectivity, printing, OEM/enterprise apps).

Installations & Deployments: Image/build PCs, join to domain/management tools, configure user profiles, set up new users and workstations.

Networking Basics: Assist with switches, access points, VLANs, VPN clients, and wireless connectivity; escalation complex issues as needed.

Firewall/VPN Awareness: Follow change procedures, assist with user VPN access and basic firewall rule verifications under guidance.

Printing & Scanning: Configure network printers/MFPs, manage drivers/queues, troubleshoot output quality and connectivity.

Inventory & Lifecycle: Track assets, maintain accurate records (procurement, deployment, retirements), and keep spare stock orderly.

Software Support: Support enterprise and OEM software used by dealerships (installation, updates, credentials, basic troubleshooting).

Documentation: Keep runbooks, tickets, and knowledge base articles up to date.

Customer Service: Communicate clearly with non-technical users; set expectations and follow through to resolution.

What You Already Know:

Networking fundamentals: IP addressing, DHCP/DNS, switching basics, wireless/AP concepts, and VPNs.

Security & Firewalls: Basic understanding of firewall concepts (allow/deny, NAT, rules) and secure access best practices.

PC Fundamentals: Windows 10/11 setup, drivers, updates, antivirus/EDR basics, and common troubleshooting methods.

Printing: Network printers/MFPs setup and support.

Ticketing & Documentation: Comfortable using a helpdesk system and writing concise notes.

Experience with any of the following is a plus (we’ll train where needed): pfSense or similar firewalls, UniFi switches/APs, OpenVPN, 3CX/VoIP, Google Workspace/Microsoft 365, Bitdefender GravityZone, PBS Systems or other dealership software, asset management tools.

Qualifications

College or university diploma in a computer-related field or comparable work experience.

Strong troubleshooting mindset and a willingness to learn quickly on the job.

Clear, professional communication—written and verbal.

Valid driver’s license and Clean driving record

Ability to lift/move typical IT equipment (PCs, monitors, printers) as needed.

Why Join Bruce Auto Group?

Competitive pay (commensurate with experience)

Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation.

Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services.

Save with Employee Discounts across the entire Bruce Auto Group.

Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family.

Opportunities for career growth and development.

Work alongside a driven, supportive team where performance is recognized and rewarded.