IT Specialist

Wasayal; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Wasayal is seeking an IT Specialist in Toronto, Ontario, to provide IT systems-related support and manage user accounts. The role demands strong communication skills, problem-solving abilities, and knowledge of various IT systems. The specialist will also onboard staff and support technical documentation. Ideal candidates should have a Master's degree or relevant diploma with at least four years of experience and various technical certifications to excel in a fast-paced and resource-lean environment.

Qualifications

• Minimum of four years of progressive experience in a similar position.
• Technical certifications (e.g. ITIL, CCNA, CISSP).
• Familiarity with IT service management best practices.

Responsibilities

• Provide IT systems-related support ensuring optimal performance.
• Manage identity and access for user accounts across business applications.
• Onboard staff and perform orientation for IT systems.

Skills

Excellent verbal and written communication skills

Attention to detail

Ability to work independently

Problem-solving

Organizational skills

Education

Masters degree in Information Technology or College Diploma with relevant experience

Tools

VMware ESXi

Microsoft 365

Cisco

Windows Server

CompTIA Network+

VoIP systems (Mitel, Microsoft Teams, Zoom)

Job description

The IT Specialist will help maintain and provide day-to-day IT systems-related support, ensuring optimal performance of servers, end-user systems, applications software, and networks is available 7/24/365. The specialist will also support staff and help improve the process of the various IT systems. Expertise in different operating systems and networking protocols is essential. The specialist must handle confidential information professionally.

MAIN RESPONSIBILITIES

REGULAR RESPONSIBILITIES

• Customer Service
• Resolve problems promptly and use effective and respectful communication.
• Provide identity and access management for all user accounts, network accounts, and permissions across assigned business line applications.
• Administer and manage various services (e.g. DHCP, DNS, NFS, SSL certificates, Remote Desktop Services, Office 365, Azure AD, Exchange, Teams, SharePoint, OneDrive, and Payment).
• Onboard staff and perform orientation and introduction to IT systems.
• Develop and maintain technical documentation, training, and how-to guides for staff.
• Manage and administer web updates as necessary.
• Provide on-call (weekends) and after-hours support as and when assigned.
• Support and perform helpdesk functions by providing technical support, diagnosing, and troubleshooting to resolve
• Flexibility to work evenings, holidays, and weekends as required.

SPECIFICATIONS: Qualifications/Training/Work Experience (Minimum requirements) for a crucial and highly valued role in our organization.

• Masters degree in Information Technology or College Diploma with relevant experience.
• Technical certifications (e.g. ITIL, Microsoft 365, Azure, CompTIA A+/Network+, CCNA, CISSP).
• Minimum of four years of progressive experience in a similar position.
• Networking experience and understanding (e.g. Cisco and Fortinet).
• Systems experience and understanding (e.g., VMware ESXi, vSphere, Microsoft Hyper V, Scale HC3, Office 365 administration, Windows Server, Active Directory, and ZFS file system).
• VoIP telephony system experience and understanding (e.g. Mitel, Microsoft Teams, Zoom)
• End-user systems and applications experience and understanding (e.g. MAC, Windows, Linux, SharePoint, Excel).
• CRM experience and understanding (e.g. Tessitura).
• Familiarity with IT service management and best practices.
• Excellent verbal and written communication skills, with a proven ability to translate technical concepts into user-
• Ability to perform well in high-pressure and fast-paced work environments.
• Excellent organizational and time management skills to determine priorities and manage multiple projects with deadlines in a fast-paced and resource-lean environment.
• Keen attention to detail and orientation towards accuracy.
• Ability to work independently and collaboratively in a cross-functional and team-oriented environment.