IT Support Representative

Assent Inc; Ottawa; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an IT Support Representative, where you will play a vital role in providing exceptional technology support to a diverse team. This position offers the chance to work in a hybrid environment, supporting both local and remote users while ensuring seamless operations. With a focus on service excellence, you'll be integral in troubleshooting issues, managing inventory, and configuring systems. This innovative firm values your passion and adaptability, providing opportunities for professional growth and a supportive workplace culture. If you're ready to make an impact, this is the perfect opportunity for you!

Benefits

Flexible Work Options

Comprehensive Benefits Packages

Professional Development Days

Vacation Time

Corporate Bonus Program

Retirement Savings Options

Volunteer Days

Life Leave Days

Qualifications

• 5+ years of experience supporting Windows and macOS operating systems.
• Proficiency in Google Workspace and office network troubleshooting.
• Strong communication and interpersonal skills.

Responsibilities

• Provide IT support to stakeholders and troubleshoot technology issues.
• Manage asset inventory and setup technology systems.
• Support cloud systems like Google Workspace and Slack.

Skills

Windows Support

macOS Support

Google Workspace

Network Troubleshooting

Communication Skills

Interpersonal Skills

Attention to Detail

Adaptability

Problem Solving

Organizational Skills

Job description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. They will be participating in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized. This role requires 5 days per week onsite based out of our Ottawa, Canada office.

Key Requirements & Responsibilities

Provide IT system and hardware support to Assent Inc. stakeholders

Place orders and receive IT equipment shipments, making deliveries to/from the office as needed

Configure and setup technology systems for Assent team members

Maintain asset inventory

Manage and troubleshoot office workstations and meeting rooms

Support specific cloud systems such as Google Workspace, Slack etc.

Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with the Employee Experience team

Maintain software licensing and manage user accounts

Monitor specific processes and reporting status

Manage the office access for users and visitors

Work closely with all Assentees across the regions we operate in

Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications and are able to work 5 days per week from our Ottawa office.

5+ years of demonstrated experience supporting Windows and macOS operating systems.

Proficiency in the use of Google Workspace.

Experience supporting both local and remote users.

Experience with office network troubleshooting.

Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact.

Passion for providing high quality service and support.

Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.

You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.

You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.

You have a strong work ethic - you are self-motivated and dedicated to finding a solution.

Well-organized and able to work under deadlines and multiple projects and set priorities

You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [emailprotected] and we will be happy to help.