IT Support Manager

FWT Holdings; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Symple IT in Ottawa provides ongoing IT and technical support to professional businesses. You will be part of a team delivering deployment, break/fix, risk mitigation and user support, with responsibility for guiding junior staff and coordinating with clients.

The role emphasizes strong communication in English, leadership of a tech team, and a customer-focused approach to service delivery within a dynamic Ottawa IT environment.

Qualifications

• Ten years of IT employment.
• Experience dealing with external clients.
• Experience in a customer management role.
• Experience managing a team of techs to deliver IT services.
• Certifications such as MCSE/MCSA, A+, CCNA are assets.
• Server and network experience is desirable but not required.
• Must have a valid driver’s license and vehicle; mileage paid.
• Security clearance is desired but not essential.
• Excellent command of English; written and verbal.
• Strong technical communication; ability to work with all users and techs.
• Ability to take direction and follow through on tasks and projects.
• Team orientation and collaboration with peers.

Responsibilities

• Provide ongoing IT and technical support to professional businesses in Ottawa.
• Handle tasks from deployment and rollout to break/fix, risk mitigation and user support.

Skills

Team leadership

Customer management

IT support

Time tracking

Tech supervision

Communication

Tools

Windows Server

Exchange Server

Active Directory

Networking (TCP/IP, DNS)

VMware

SQL / MySQL

Linux

VPN/IPSec

Job description

PLEASE NOTE:

We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.

Employment History - Must Haves:

• Experience dealing with external clients.


• Ten years of IT employment.


• Experience being responsible for time tracking and reporting.


• Experience managing junior and intermediate techs to complete tasks.

Experience and Requirements:

• Ten years of experience in an IT support role.


• Experience in a customer management role.


• Experience managing a team of techs to deliver IT services.


• Certifications and designations are an asset. (MCSE or MCSA, A+, CCNA, or equivalent experience).


• Server and network experience is desirable, but not required.


• Must have a valid driver’s license, and a vehicle and be willing to drive as needed (mileage paid).


• A security clearance is desired but not essential.

Soft Skills:

• Excellent command of the English language, written and verbal.


• Strong technical communication skills with the ability to work with all types of users and techs.


• Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects.


• A team orientation that motivates you to stay connected to your peers.

About the Work:

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa.
You will handle tasks ranging from technology deployment and rollout, to break/fix, risk mitigation, and user support.

Knowledge and experience with the following are assets:

• Microsoft Windows Server 2003, 2008, 2012.


• Microsoft Exchange Server 2003, 2007, 2010, 2013.


• Windows 11, 10, Pro, 8 Pro.


• Experience in networking fundamentals - TCP/IP, DNS, SMTP, Microsoft


• Active Directory.


• Network Architecture/Design.


• Server Architecture/Design/Hardware/Software.


• Virus, Spyware and Malware Solutions.


• Data Storage and Disaster Recovery Solutions.


• Routers, Switches Firewalls, Intrusion Detection software and hardware, VPN, IPsec.


• Experience with various types of software MS SQL, MS Office, MS Access, PHP, Linux, MySQL, backup software, and VMWare.

About Working at Symple IT:

Our people are passionate about the quality of the work they do. That’s Symple’s mission - do great work providing clients with superb IT support services. Our team values a balance between working together and working individually to get work done well and efficiently. In addition, we know that work-life balance is important to everyone on our team. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. Symple encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement. We attempt to find the best fit between a team member and the work they do. We take our work seriously and above all, we want to do it well, and we value doing that in an environment that is fun and easygoing. Find out more at www.ottawa-it-support.com.