IT and Cybersecurity Services Lead

Durham Community Health Centre; Oshawa; On-site; CAD 61,000 - 75,000; Full time

Benefits offered by this job

Group Benefits

HOOPP

Job summary

Durham Community Health Centre (DCHC) is seeking an IT and Cybersecurity Services Lead to secure, manage, and optimize our technology across multiple sites in Durham Region. The role focuses on endpoint and server management, cloud initiatives, and cybersecurity coordination with our MSP and Security Operations Center.

The successful candidate will support incident response, risk management, and governance while improving service delivery for staff and clients in a community health setting.

Qualifications

• Degree in Computer Science, IT, Network Administration, Cybersecurity, or related field.
• 3–5 years of related experience or equivalent.
• Experience supporting Windows environments and Microsoft 365.
• Strong troubleshooting, analytical, and communication skills.
• Ability to manage multiple priorities independently and in teams.

Responsibilities

• Coordinate installation, deployment, maintenance, and lifecycle management of laptops, desktops, servers, and networking equipment.
• Provide escalated on-site support for hardware, software, and connectivity issues.
• Maintain asset inventories, audits, and supplies; assist onboarding/offboarding.
• Develop IT documentation and SOPs; support cloud migration and projects.
• Coordinate technology setup for events and meetings.
• Respond to user needs to improve efficiency and service delivery.
• Cybersecurity: coordinate with MSP/SOC, track remediation, support incident response and monitoring.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication skills

Independent & collaborative work

Education

Degree in Computer Science / IT / Cybersecurity

Tools

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Microsoft Defender

Job description

IT and Cybersecurity Services Lead

Job Posting Deadline for Internal Candidates

October 1, 2026

Employment Status

Permanent full-time

Position Status

This is a Non-Bargaining Unit position.

Vacancy Status

This posting is for an existing vacancy

Hours of Work

Monday - Friday, 35 hours per week

Salary Range

$61,000 -$75,000 commensurate on skills and experience and plus Group Benefits & HOOPP

Position Reports to

Manager, Infrastructure Management & Operations

Primary work location

Oshawa with flexibility to work at other DCHC sites as required.

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

At Durham Community Health Centre (DCHC), we are committed to building healthier communities through accessible, high-quality healthcare services. As our technology environment continues to evolve, we are seeking an IT and Cybersecurity Services Coordinator to help ensure our systems, infrastructure, and information assets remain secure, reliable, and aligned with the needs of our staff, clients, and communities.

This is an exciting opportunity for an emerging IT professional with a strong interest in cybersecurity to play a key role in supporting technology operations, digital transformation initiatives, and cybersecurity maturity across a multi-site healthcare organization. The position supports endpoint management, infrastructure operations, cyber risk mitigation, identity and access management, incident response coordination, and continuous improvement initiatives.

Reporting to the Manager, Infrastructure and Operations within the Corporate Services portfolio, the IT and Cybersecurity Services Coordinator supports the secure, reliable, and efficient operation of DCHC's technology environment.

The successful candidate will coordinate the installation, maintenance, lifecycle management, and security of endpoints, servers, network connectivity, cloud services, and related IT assets. The role acts as an internal liaison with DCHC's Managed Service Provider (MSP), supports cybersecurity monitoring and response activities, maintains technology and security records, and contributes to projects that strengthen organizational resilience, privacy, and compliance.

Key Responsibilities

IT Operations and User Support

• Coordinate the installation, deployment, maintenance, and lifecycle management of laptops, desktops, mobile devices, servers, and networking equipment
• Provide escalated on-site support for hardware, software, and connectivity issues
• Maintain technology asset inventories, conduct audits, and manage technology-related supplies
• Support onboarding and offboarding activities, including device provisioning, asset recovery, account coordination, and technology orientation
• Assist with procurement, configuration, and deployment of technology equipment and software
• Develop and maintain IT documentation, standard operating procedures, and knowledge-base resources
• Support cloud migration initiatives and technology improvement projects
• Coordinate technology setup and support for organizational events and meetings
• Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience

Cybersecurity and Risk Management

• Coordinate day-to-day cybersecurity activities with DCHC's Managed Service Provider and Security Operations Centre
• Review security alerts, track remediation activities, and maintain evidence of issue resolution
• Support cybersecurity incident response processes, documentation, escalation, and communication activities
• Assist with vulnerability management, patch management, endpoint protection, email security, firewall reviews, and security monitoring initiatives
• Support identity and access management processes, including periodic access reviews and joiner-mover-leaver controls
• Monitor endpoint compliance and assist in maintaining secure device configurations
• Coordinate cybersecurity awareness activities, phishing simulations, and employee education initiatives
• Maintain cybersecurity-related logs, inventories, risk registers, incident records, and audit evidence
• Support security and privacy reviews for technology procurements, cloud services, vendors, and new projects
• Assist with business continuity, disaster recovery preparedness, system restoration testing, and tabletop exercises
• Support accreditation, audit, privacy, and regulatory compliance activities relevant to healthcare organizations

Required Qualifications

• Degree in Computer Science, Information Technology, Network Administration, Cybersecurity, or a related field
• 3-5 years of experience of related experience, or an equivalent combination of education and experience
• Experience supporting Windows environments and Microsoft 365 applications
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple priorities while maintaining a high level of customer service
• Strong written and verbal communication skills
• Demonstrated ability to work independently and collaboratively within interdisciplinary teams
• Excellent organizational and documentation skills.

Preferred Qualifications

• Foundational knowledge of cybersecurity principles and controls
• Experience working with an MSP, service desk, or security operations environment
• Familiarity with Microsoft 365 administration, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and related cloud technologies
• Experience maintaining technical documentation, asset inventories, risk registers, and audit evidence
• Project coordination or project management experience
• Knowledge of Visio or similar documentation tools
• Relevant certifications such as:
  • CompTIA Security+
  • ISC2 Certified in Cybersecurity (CC)
  • Microsoft Security Certifications
  • Other cybersecurity or infrastructure-related certifications

Why Join DCHC?

• Meaningful work supporting community-based healthcare
• Opportunity to develop both IT operations and cybersecurity expertise
• Exposure to modern cloud, security, and digital transformation initiatives
• Collaborative and supportive team environment
• Opportunity to contribute directly to strengthening DCHC's cybersecurity and operational resilience program
• Competitive compensation and comprehensive benefits package

Location

This position supports DCHC's multi-site operations across Durham Region and may be required to travel between locations as operational needs dictate. Working conditions include a combination of office, technical support, and equipment deployment activities, including lifting and moving technology equipment (up to 50 lbs. unassisted) when required.

Vaccination Requirement

Full vaccination against COVID-15 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

Community and Diversity Statement

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email at [e-mail].