IT Support Assistant ABC-26-008

ABC Head Start Society; Edmonton; On-site; CAD 25,000 - 35,000; Full time

Job summary

ABC Head Start Society in Edmonton is seeking an IT Assistant to provide day-to-day technical support for staff, ensuring systems run smoothly and securely. You will enable frontline staff to serve families and children effectively.

The role requires a diploma or certificate in IT, hands-on experience with Windows and Microsoft 365, basic network knowledge, and strong communication. This is a full-time, on-site position offering a starting wage of $21.86 per hour with growth based on experience.

Qualifications

• Diploma or certificate in Information Technology or related field.
• Experience in a support desk environment.
• Experience providing user support in Windows and Microsoft 365.
• Familiarity with basic network troubleshooting and printer setup.
• Proficient in installing, configuring and troubleshooting hardware, software and peripheral devices.
• Ability to manage user accounts and perform backups/updates.
• Strong communication and patient, user-focused approach.
• Highly organized and able to manage multiple requests.
• Physical ability to lift/move equipment.
• Valid Driver's license and access to a vehicle.

Responsibilities

• Technical support and troubleshooting.
• Hardware and software maintenance.
• User account and access management.
• Telecommunication and access management.
• Network and connectivity support.
• Documentation and reporting.
• Training and user support.
• Security and compliance.

Skills

Support desk experience

Windows support

Microsoft 365

Network troubleshooting

Hardware maintenance

Software troubleshooting

User account management

Communication skills

Organizational skills

Driver's license

Education

IT diploma or certificate

Tools

Microsoft 365

Job description

Join Our Mission to Make a Difference at ABC Head Start Society!

At ABC Head Start Society, we’re on a mission to raise families out of poverty and help children harness their superpowers, conquer hardships, and live their best lives. We envision a world where every child has equal access to a full and successful life, and we’re looking for passionate, caring, and driven individuals to join us on this journey.

As an IT Assistant, you’ll provide day to day technical support to staff, helping ensure the organization’s technology systems run smoothly and securely. You will contribute to a collaborative, mission-driven environment by ensuring staff have the tools and technology they need to serve families and children effectively.

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About Us

At our agency, we are driven by our core values of belonging, empowerment, collaboration, and growth. We believe in creating a supportive environment where everyone feels valued and included, empowering individuals to reach their full potential. Collaboration is at the heart of everything we do, as we work together to make a meaningful impact in the communities we serve. We are committed to fostering growth, not only for those we support but also for our team, by embracing continuous learning and innovation. If these values resonate with you, we’d love to have you join our mission-driven team.

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Why You’ll Love Working Here

We’re not just another workplace—we’re a supportive, mission-driven community that cares deeply about our staff and the families we serve. Here’s what you can look forward to:

• Work-Life Balance: Nonprofit work means fewer late nights and more time to focus on what really matters—your well-being.
• Culture of Growth: Whether it’s professional development workshops, mentorship, or opportunities for career advancement, we’re here to help you grow as a professional and as a person.
• Supportive Environment: We’re all about lifting each other up. You’ll work with a team that values collaboration, compassion, and care.
• Making a Difference: The impact you’ll have on the lives of vulnerable children and their families will be more rewarding than you can imagine.

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What You’ll Do

• Technical support and trouble shooting
• Hardware and software maintenance
• User account and access management
• Telecommunication and access management
• Network and connectivity support
• Documentation and reporting
• Training and user support
• Security and compliance

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About You

You’re a tech-savvy problem solver with a passion for supporting others navigate technical issues. You also enjoy working as part of a team and take pride in keeping technology running smoothly so all team members can do their best work

Must-Haves:

• Diploma or certificate in Information Technology, Computer Science, or related field.
• Experience and/or knowledge of support desk environments
• Experience providing user support in Windows and cloud-based environment (e.g. Microsoft 365).
• Familiarity with basic network troubleshooting, printer set up, and systems maintenance
• Proficient in installing, configuring and troubleshooting hardware, software and peripheral devices
• Ability to manage user accounts, access levels, and perform routine backups and/or updates
• Strong communication and interpersonal skills, with a patient, user-focused approach
• Ability to explain technical issues in plain language to non-technical users
• Highly organized, responsive, and capable to managing multiple support requests
• Physical ability to lift and/or move computer equipment at times in small spaces
• Valid Driver’s license and access to reliable vehicle, as traveling to various sites is required

Working with Us

Compensation starts at $21.86/hour, with increases based on experience and qualifications.

This position is a regular full-time position working 37.5 hours weekly based in our north Edmonton site.

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Eligibility to Work

Applicants must be legally authorized to work in Canada at the time of application and throughout their employment.

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Together, we can help children and families thrive.

ABC Head Start Society is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals, including those from Indigenous communities, racialized groups, newcomers to Canada, persons with disabilities, 2SLGBTQIA+ individuals, and other equity-deserving groups