System Administrator

CASA Mental Health; Edmonton; Hybrid; CAD 5,359,000 - 6,588,000; Full time

Benefits offered by this job

Health & dental benefits

Flexible Spending Account

Pension plan with employer match

Wellness days + holiday break

Paid time off for illness & bereavment

Parental leave top-up

Employee Assistance Program

Training & development

Job summary

CASA Mental Health is looking for a skilled System Administrator to ensure the performance, stability and integrity of our IT infrastructure across multiple locations. You will plan, install, configure, and optimize hardware, software and telecom systems to support a productive work environment.

The ideal candidate has extensive experience with Windows and Linux environments, VMware/Hyper-V, and managing Microsoft 365 services including Exchange Online, SharePoint and Teams.

Qualifications

• Post-secondary diploma or bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum five years of experience as a System Administrator supporting IT infrastructure across multiple locations.
• Experience with NAS, SAN, RAID and SMB/NFS file shares and security controls.
• Experience administering backup and recovery systems and disaster recovery processes.
• Experience with VLANs, VPNs, DNS, DHCP, TCP/IP and network troubleshooting.
• Experience managing virtualized server environments (VMware/Hyper-V).
• Windows Server and Linux environments knowledge, including AD, DNS, DHCP, IIS, GPO, SSH.
• Scripting with PowerShell or Bash to support admin tasks.
• MFA and identity synchronization between on-prem and cloud services.
• Endpoint security tools and firewall/network security controls knowledge.

Responsibilities

• Maintain network efficiency and apply system updates and improvements.
• Administer on‑premise infrastructure and Microsoft 365 services.
• Assess technology needs and system requirements with stakeholders.
• Develop capacity planning for hardware, software, network, and infrastructure.
• Create and update documentation and user guides.
• Manage software releases, patches, and change control.
• Handle end‑user requests with courteous, timely support.
• Install and troubleshoot workstation hardware and software.

Skills

Networking

VM/Hyper-V

Active Directory

VOIP

Scripting

End-user support

Education

Bachelor’s degree in CS/IT or related

Tools

Microsoft 365

Exchange Online

SharePoint

Teams

OneDrive

VMware vSphere/ESXi

Microsoft Hyper-V

Job description

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Job Title: System Administrator

Wage: $38.90 to $47.82 per hour

Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day

Primary location: Edmonton, CASA Centre

Union: In-scope

Classification: IT Network Administrator
FTE:1.0

Status: Permanent

Hybrid/multi-site

About the Role

The System Administrator’s role is to ensure the optimal performance, stability and integrity of the organization’s systems infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all hardware, software and telecommunications.

The System Administrator will:

• Maintain network efficiency, troubleshoot issues and ensure necessary system updates and improvements.
• Administer and support on premise infrastructure and Microsoft 365 services including Exchange Online, SharePoint, Teams and OneDrive, SD-WAN and ZTNA VPN.
• Collaboratively assess technology needs and system requirements.
• Assist in developing short and long-term capacity planning for hardware, software, network and infrastructure needs.
• Develop and maintain documentation and end-user guides.
• Implement software releases, rollouts and vendor supplied patches according to change management best practices.
• Field incoming requests to ensure courteous, timely and effective resolution of end-user issues.
• Install, configure, maintain and troubleshoot associated end-user workstation hardware and software.

Knowledge, Skills and Abilities

• Strong technical knowledge of networking, wireless, servers, virtualization, active directory, email, unified communications, network protocols and computer operating systems.
• Comprehensive hands-on hardware, software and network troubleshooting skills.
• Knowledge of IT compliance, cybersecurity fundamentals and security best practices.
• Sound knowledge of voice over internet protocol (VOIP) phone technologies.
• Excellent oral and written communication, organizational, interpersonal and problem-solving skills.
• Strong end-user service orientation.

Qualifications and Experience

• Post-secondary diploma or bachelor’s degree in Computer Science, Information Technology or a related field. An equivalent combination of education and experience will also be considered.
• Minimum five years of experience as a System Administrator supporting IT infrastructure across multiple locations.
• Working knowledge of enterprise storage systems, including NAS, SAN, RAID, LUNs and SMB/NFS file shares, including configuration, access permissions and security controls.
• Experience administering backup and recovery systems, including backup and restore operations, monitoring, troubleshooting, disaster recovery and business continuity processes.
• Demonstrated experience troubleshooting network connectivity and infrastructure, including VLANs, subnetting, VPNs, routing, TCP/IP, DNS, UDP, and ICMP across servers, workstations and network-connected devices.
• Experience managing and troubleshooting virtualized server environments, including VMware vSphere/ESXi and Microsoft Hyper-V, including virtual machine configuration, resource allocation, templates, server hardware, maintenance and lifecycle management.
• Working knowledge of Windows Server and Linux environments, including Active Directory, DNS, DHCP, IIS, Group Policy, SSH and system services.
• Experience using PowerShell, Bash or similar scripting and automation tools to support system administration and improve operational efficiency.
• Demonstrated experience managing user accounts, access permissions, role-based access, multi-factor authentication (MFA) and identity synchronization between on-premises environments and Microsoft Entra ID.
• Experience performing operating system, application, and firmware updates, maintaining endpoint security tools and supporting firewall and network security controls.
• Working knowledge of monitoring, logging, and alerting tools used to assess system performance, availability, capacity and infrastructure health.
• Experience supporting audio-visual and collaboration technologies in meeting rooms, boardrooms and shared spaces, including video conferencing equipment, displays, audio systems and room peripherals. Familiarity with Microsoft Teams Rooms, Zoom Rooms, integrated room control and video distribution systems.

Certificates and/or Licenses

• Microsoft 365 Certified: Administrator Expert or similar certification preferred.
• Comp TIA Network+ is an asset.

Working Conditions

• Valid driver’s license and access to a reliable vehicle.

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.

What We Offer:

• Employer-paid health and dental benefits, including $750per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
• Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

If there is anything we can do to make the application or interview process more accessible for you, please let us know at [e-mail]

Closing Date

September 24, 2026

Please quote the following competition number in your application materials 26-117.