IT Infrastructure Analyst

The Mustard Seed; Edmonton; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended health & dental

RRSP matching after 1 year

Wellness days

Employee Assistance Program

Job summary

The Mustard Seed in Edmonton, AB is seeking an IT Infrastructure Analyst to join our Information Technology Team. The successful candidate will provide hands-on, day-to-day infrastructure support for the Edmonton region while aligning with centralized IT standards and contributing to IT project delivery.

This full-time, permanent role reports to the Manager, Information Technology and serves as the primary onsite IT infrastructure resource in Edmonton.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
• 2–4 years of IT infrastructure, systems administration, or network support.
• Experience with server, network, and storage systems; troubleshooting and maintenance.
• Understanding of IT infrastructure, network protocols, and basic security hygiene.
• Strong problem-solving skills and ability to manage multiple priorities.
• Excellent communication skills with technical and non-technical stakeholders.
• Familiarity with cloud environments (AWS, Azure) and backup/disaster recovery is an asset.
• Experience in distributed multi-site IT environments with centralized governance.
• Exposure to structured IT service environments (ticketing, SLAs, escalation).
• Familiarity with cybersecurity/compliance practices in IT infrastructure (implementation-level).

Responsibilities

• Provide onsite and remote infrastructure support for servers, networks, storage, backup systems, and other IT hardware.
• Monitor and maintain local IT systems to ensure uptime, performance, and reliability.
• Troubleshoot and resolve technical issues, escalating complex or design-level issues to the Senior IT Infrastructure Administrator.
• Provide day-to-day infrastructure support for end users, including hardware, connectivity, and system access issues.
• Support IT infrastructure projects, upgrades, and deployments under the direction of the Senior IT Infrastructure Administrator.
• Assist with server/network configuration, patching, and system upgrades in alignment with organizational standards.
• Participate in disaster recovery activities, testing, and backup verification processes.
• Work closely with IT Infrastructure, Systems Administration, Cybersecurity, and Development teams to ensure Edmonton infrastructure aligns with centralized IT standards and architecture.
• Serve as a primary point of contact for Edmonton-based staff, ensuring timely communication, issue resolution, and alignment with IT processes.
• Support implementation of centralized IT initiatives within Edmonton and assist other sites as required under direction of IT leadership.
• Maintain accurate documentation of local infrastructure systems, changes, and support activities.
• Contribute to process improvements that improve efficiency, reliability, and service quality.
• Support compliance with IT policies and security procedures as directed by IT leadership (implementation support, not governance ownership).

Skills

IT infrastructure experience

Troubleshooting

Communication

Multi-site support

Education

Bachelor's degree in Computer Science / IT

Tools

Servers

Networks

Storage

Job description

Do you have a heart for the vulnerable population? Would you like to use your skills and experience to make a difference? We are seeking an IT Infrastructure Analyst to join our Information Technology Team.

Reporting to the Manager, Information Technology, this role provides hands‑on, day‑to‑day infrastructure support for the Edmonton region, while also contributing to the broader centralized IT environment.

The successful candidate will play a key role in ensuring local operational stability, improved response times, and consistent alignment with centralized IT standards, while supporting infrastructure systems, troubleshooting, and IT project delivery.

This position serves as the primary onsite IT infrastructure resource in Edmonton, working closely with centralized IT teams.

Employment Type: Full‑time, Permanent
Schedule: Monday to Friday 8:00am to 4:00pm
Reporting to: Manager, Information Technology
Location: Edmonton, AB
RFR#: 2276

MAJOR DUTIES AND RESPONSIBILITIES

Infrastructure Support & Troubleshooting

• Provide onsite and remote infrastructure support for servers, networks, storage, backup systems, and other IT hardware;
• Monitor and maintain local IT systems to ensure uptime, performance, and reliability;
• Troubleshoot and resolve technical issues, escalating complex or design‑level issues to the Senior IT Infrastructure Administrator;
• Provide day‑to‑day infrastructure support for end users, including hardware, connectivity, and system access issues.

Project & Deployment Support

• Support IT infrastructure projects, upgrades, and deployments under the direction of the Senior IT Infrastructure Administrator;
• Assist with server/network configuration, patching, and system upgrades in alignment with organizational standards;
• Participate in disaster recovery activities, testing, and backup verification processes.
• Work closely with IT Infrastructure, Systems Administration, Cybersecurity, and Development teams to ensure Edmonton infrastructure aligns with centralized IT standards and architecture;
• Serve as a primary point of contact for Edmonton‑based staff, ensuring timely communication, issue resolution, and alignment with IT processes;
• Support implementation of centralized IT initiatives within Edmonton and assist other sites as required under direction of IT leadership.

Process Improvement & Documentation

• Maintain accurate documentation of local infrastructure systems, changes, and support activities;
• Contribute to process improvements that improve efficiency, reliability, and service quality;
• Support compliance with IT policies and security procedures as directed by IT leadership (implementation support, not governance ownership).

MINIMUM QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience);
• 2–4 years of experience in IT infrastructure, systems administration, or network support;
• Experience with server, network, and storage systems, including troubleshooting and maintenance;
• Understanding of IT infrastructure best practices, network protocols, and basic security hygiene principles;
• Strong problem‑solving skills and ability to manage multiple priorities;
• Excellent communication skills and ability to work with both technical and non‑technical stakeholders;
• Familiarity with cloud environments (AWS, Azure, etc.) and backup/disaster recovery practices is an asset.
• Experience working in a distributed or multi‑site IT environment with centralized IT governance;
• Exposure to structured IT service environments (ticketing systems, SLAs, escalation processes);
• Familiarity with supporting standardized cybersecurity and compliance practices within IT infrastructure environments (implementation‑level support).

WORKING CONDITIONS

• Full‑time, Edmonton‑based position.
• This position will involve a mix of office‑based work and remote flexibility, depending on the needs of the department and projects.
• Occasional travel may be required.
• Must have legal authorization to work in Canada on a full‑time basis for anyone other than current employer.
• We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Participate in disaster recovery activities, testing, and backup verification processes.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full‑time basis for anyone other than current employer
• This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work‑life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.