IT Support Analyst I: Enterprise Help Desk & Hardware

First Nations Jobs Online; Hamilton; Sur place; CAD 52 000 - 72 000; Plein temps

Résumé du poste

First Nations Jobs Online is seeking an IT Specialist I to provide end-user support across the organization, handling tickets, coordinating sessions, and assisting with IT projects. You will manage hardware, software, mobile devices, and peripherals, following company policies and prescribed procedures.

The role emphasizes strong troubleshooting, teamwork across all levels, and initiative to resolve issues promptly while maintaining documentation and security practices.

Qualifications

• Bachelor’s degree in IT or related field or 1–2 years in help desk/PC support.
• Strong troubleshooting, analytical, communication, and problem-solving abilities.
• Ability to collaborate with employees at all levels and take initiative.

Responsabilités

• Provide end-user support and manage help desk tickets promptly.
• Inventory management of PCs, laptops, mobiles, printers, and peripherals.

Connaissances

Troubleshooting

Analytical thinking

Communication

Problem solving

Collaboration

Initiative

Formation

Bachelor’s Degree in IT or related field

1–2 years help desk/PC Support

Outils

ITIL Foundations

Description du poste

First Nations Jobs Online is seeking an IT Specialist I to provide end-user support across the organization, handling tickets, coordinating sessions, and assisting with IT projects. You will manage hardware, software, mobile devices, and peripherals, following company policies and prescribed procedures.

The role emphasizes strong troubleshooting, teamwork across all levels, and initiative to resolve issues promptly while maintaining documentation and security practices.