IT Support Analyst

Society for the Prevention of Cruelty to Animals shelters; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

The BC SPCA is hiring an IT Support Analyst for a part-time permanent role providing technical support to staff. You will troubleshoot technical issues and assist in configuring and maintaining IT systems. Ideal candidates include both students and experienced professionals looking for flexible part-time work.

Qualifications

• 3-5 years experience in Information Technology support role.
• Past experience in customer support roles.
• Knowledge of Office 365 platform required.

Responsibilities

• Assist with 1st and 2nd level support for IT functions.
• Troubleshoot desktop, laptop, and printer issues.
• Set up and configure new workstations and devices.

Skills

Troubleshooting

Customer Support

Organizational Skills

Interpersonal Skills

Education

Degree, Diploma or Certification in Computer Information Technology

Tools

Office 365

ITIL Service Management

Job description

Posted Tuesday, May 20, 2025 at 10 : 00 AM | Expires Thursday, January 1, 2026 at 10 : 59 AM

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity :

POSITION : IT Support Analyst

STATUS : Permanent; Part-Time

SHIFT : 10.5 hours per week, Monday-Friday (Flexible schedule)

CLASSIFICATION : Exempt

WAGE : Hourly

We welcome diversity, value differences, and foster inclusion in our employment practices.Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values .

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

Ideal Candidate :

Students : Perfect for those studying in a Tech Program who want to gain experience while completing their studies.

Professionals : Suitable for individuals seeking part-time work in the tech support field.

About the Position :

The IT Support Analyst will assist with 1st and 2nd level support for all IT related functions throughout the organization. Both in person and by other forms of communication (e-mail, remote connection and phone).

Some specific duties :

• Provide first contact support of incoming daily requests (phone / email / chat / desk-side).
• Troubleshoot desktop, laptop and printer issues.
• Test fixes to ensure an incident has been adequately resolved.
• Set up and configuring new workstations, desktops and laptops, printers, VOIP phones, smartphones / tablets for staff.
• Perform hands-on fixes when remote tools are not appropriate, including hardware repairs, screen repairs and etc.
• Create OS deployment images, keeping them up-to date.
• Perform monthly patch management for Windows desktops and laptops.
• Assign / update user access security permissions as needed.
• Logging support requests through the help desk software and documenting the solutions.
• Maintain up to date IT Asset Inventory List.
• Write, editing and revising training materials for new updated software and hardware.
• Monitor e-mail spam filter and making tweaks to improve the mail flow.
• Run monthly reports : spam filter, antivirus logs, information governance.
• Create and maintain software version control document.
• Create and maintaining software and hardware change control documents.
• Coordinate phishing campaigns using existing tool.
• Assist in various projects and other duties as assigned.

Qualifications you need to have :

• Degree, Diploma or Certification in Computer Information Technology related program plus 3-5 years’ experience in Information Technology support role or an equivalent combination of education and experience acceptable to the employer.
• Past experience in customer support roles
• Excellent listening and questioning skills, combined with ability to interact with a diverse group of staff in a respectful manner, determine problem and apply appropriate solution.
• Valid, current BC driver’s license would be an asset
• Ability to lifting up to 25lbs.
• Ability to work as part of a team and independently
• Ability to organize, set priorities, complete tasks, and meet deadlines with minimal supervision while maintaining attention to detail and accuracy
• Knowledge of Office 365 platform
• Superior troubleshooting skills
• In depth knowledge of Remote Access support
• Understanding of ITIL Service Management would be an asset
• Philosophical harmony with the vision, mission and strategic direction of the organization.

How to apply :

If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply https : / / spca.bc.ca / about-us / careers /

We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001

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