Support Analyst, End User Support (EUS) - Part time (8-month contract)

White Spot; Vancouver; On-site; CAD 46,000 - 71,000; Full time

Job summary

A leading company in the professional services sector is seeking a User Support Analyst to join their team in Vancouver. This role involves providing technical support for various applications, troubleshooting issues, and assisting with IT projects. Ideal candidates will have strong communication skills and a problem-solving mindset, along with a desire to learn and improve their technical expertise. KPMG offers a competitive salary and a comprehensive Total Rewards program ensuring employee satisfaction and growth.

Qualifications

• Fluency in English required, both written and oral.
• Strong organizational skills and prioritization ability.
• Experience in a Windows network environment.

Responsibilities

• Support users remotely and in-office, provide technical support.
• Troubleshoot peripherals like printers and scanners.
• Assist with IT Services projects and team communications.

Skills

Troubleshooting

Problem-solving

Analytical skills

Communication

Interpersonal skills

Quick learner

Organizational skills

Education

Microsoft certification (e.g., MCP or MCDST)

Tools

Office 365

Windows 10

iPhone and Android devices

Job description

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff.

What you will do

• Support users remotely or in the office as needed
• Provide technical support for various KPMG software applications, including installation, system relationships, printing, and storage
• Configure PCs with the appropriate environment, and install printers and software
• Troubleshoot peripherals such as printers and scanners
• Assist with IT Services projects
• Participate in IT Services team communications
• Perform other related tasks

What you bring to the role

• Strong organizational skills and ability to prioritize in a fast-paced environment
• Troubleshooting, problem-solving, and analytical skills
• Excellent communication skills (written and spoken)
• Ability to work independently and in a team
• Strong interpersonal skills
• Keen to learn and develop knowledge of the firm's technologies and business needs
• Quick learner of new software with minimal supervision
• Ability to follow policies, processes, and procedures
• Interest in understanding user needs and providing quality service
• Microsoft certification (e.g., MCP or MCDST) is an asset
• Thorough knowledge of Office 365 and Windows 10
• Advanced understanding of networks and servers, with experience in a Windows network environment
• In-depth knowledge of iPhone and Android devices

This position requires fluency in English, both written and oral. The candidate will support training coordination nationally and communicate with English-speaking colleagues and employees in English-speaking provinces.

KPMG BC Region Pay Range

The base salary range is $46,500 to $70,500, potentially with bonuses. Salary offers are based on location, skills, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

Integrity, Excellence, Courage, Together, For Better

We are committed to creating a respectful, inclusive, and barrier-free workplace. We welcome all qualified candidates to apply and consider KPMG in Canada as their employer of choice.

Adjustments and accommodations

We are dedicated to an inclusive recruitment process. Adjustments or accommodations are available upon request at any stage. For support, contact KPMG's Employee Relations Service team at 1-888-466-4778.