IT Specialist – Oracle Fusion Cloud

Ocean State Job Lot; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading organization is looking for an IT Application Support Specialist. The successful candidate will provide support for Oracle Fusion Cloud applications and ensure technical integrity and efficiency in business processes. This role requires a balance of technical and business process understanding, with a focus on customer service and collaboration across teams.

Benefits

Equity, diversity, and inclusion commitment

Opportunities for professional development

Qualifications

• 5+ years of IT application support experience, including 2–3 years with Oracle Fusion Cloud.
• Hands-on experience supporting multiple Oracle Cloud modules.
• Proficiency with cloud platforms such as Azure, AWS, and Oracle Cloud.

Responsibilities

• Provide Tier 2/3 application support for Oracle Fusion Cloud modules.
• Troubleshoot and resolve functional and technical issues.
• Support and maintain integrations between Oracle Fusion and other enterprise applications.

Skills

Problem-solving

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Systems

Tools

Oracle Fusion Cloud

OTBI

Power BI

Job description

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

Through its core values ofCourage, Respect and Excellence, CAMH is implementing its Strategic Plan:Connected CAMH,to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental HealthisHealth.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .

We are seeking a well-rounded IT Application Support Specialist with expertise in supporting Oracle Fusion Cloud applications across HCM, Financials, SCM, EPM, WFM, CX, and Fusion Analytics, as well as other key corporate systems including Spok Medicall, RLDatix Event Reporting, and Maximo Asset Management. This role will focus on providing day-to-day application support, including issue resolution, enhancement, reporting, and integration support. The ideal candidate will have a strong understanding of business processes (e.g., General Ledger, Procurement, Workforce Management), technical troubleshooting capabilities, and experience supporting cross-functional corporate systems.

Key Responsibilities

• Provide Tier 2/3 application support for Oracle Fusion Cloud modules, including HCM, Financials, SCM, EPM, CX and Fusion Analytics.
• Provide day-to-day support and administration for Spok Medicall, RLDatix Event Reporting, and Maximo Asset Managementsystems, including issue resolution, user access management, and vendor coordination.
• Troubleshoot and resolve functional and technical issues in collaboration with business users and vendor support.
• Understand and interpret business processes to support configurations, workflows, and data integrity across Oracle Fusion modules including GL, AP, AR, Procurement, Projects, and Workforce Management.
• Support and maintain integrations between Oracle Fusion and other enterprise applications using tools like Oracle Integration Cloud (OIC) or other middleware solutions.
• Maintain system configurations and role-based access controls (RBAC) across all supported platforms.
• Develop and support custom and standard reporting using OTBI, BI Publisher, Smart View, and/or Power BI and other reporting tools used across corporate systems.
• Coordinate testing and implementation of patches, updates, and enhancements across Oracle Cloud environments and other corporate systems.
• Collaborate with business functional leads to deliver application enhancements and process improvements.
• Maintain documentation, knowledge base articles, and process guides for all supported systems and workflows.
• Bachelor’s degree in Information Systems, Computer Science, or related field.

Experience

• 5+ years of IT application support experience, including at least 2–3 years with Oracle Fusion Cloud applications.
• Hands-on experience supporting multiple modules within Oracle Cloud: Financials (GL, AP, AR), HCM, SCM, and EPM, CX.
• Solid understanding of business processes in finance, HR, supply chain, and planning functions.
• Experience supporting reporting tools such as OTBI, BI Publisher, Smart View, or Power BI.
• Knowledge of integration tools or frameworks (e.g., OIC, REST/SOAP APIs, flat-file integrations).
• Proficiency with cloud platforms (Azure, AWS, Oracle Cloud)
• Experience with scripting languages (i.e. PowerShell).
• Windows Server Administration experience, including Active Directory, and virtualization technologies.

Skills

• Strong problem-solving and analytical skills with a proactive mindset.
• Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
• Comfortable working in cross-functional teams and bridging IT with business functions.

Nice to Have

• Experience supporting one or more of the following systems: Spok Medicall, RLDatix, and Maximo.
• Oracle Cloud certifications (e.g., OIC, Financials, HCM, or SCM) are an asset.
• Experience with change management and ITIL-based support processes.
• Familiarity with SOC controls, and data privacy.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions.We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing [e-mail] or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries.

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