Salesforce Business Systems Analyst - Remote Canada Role

NTT DATA, Inc.; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading global innovator in technology services is seeking a Salesforce Business Systems Analyst. This remote role involves collaborating with business partners to document requirements, develop project deliverables, and ensure efficient solutions through a strong focus on data and process analysis. Ideal candidates have extensive experience in business systems analysis and Salesforce, while promoting a culture of problem-solving and strong communication.

Qualifications

• 5+ years experience as Business Systems Analyst.
• Experience with Salesforce and data analysis tools.
• Strong analytical and communication skills.

Responsibilities

• Engage with business users to document requirements and provide solutions.
• Participate in Agile scrum teams and support system testing.
• Develop project deliverables that meet business needs.

Skills

Business Process Analysis

Data Modeling

SQL

Salesforce

Data Quality Management

Problem Solving

Communication

Job description

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Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Systems Analyst - Remote Canada Role

Job Function / Day to Day Responsibilities

Engage with the business users at different levels to understand business needs, and document the requirements. Analyze and evaluate the requirements and make recommendations on solutions/implementation.
Work with various program owners, business partners, IT teams, and the application teams to identify, document, and prioritize requirements.
Develop and maintain numerous project deliverables that support the program, including functional specifications, solution design documents, quality plans, and other project artifacts; hands-on application configuration/customization.
Partner with various business partners across the and solution teams to evaluate how to best leverage integration, data warehouse and business intelligence technology functionality to meet evolving business requirements and information needs.
Ensure solutions promote simplification, efficiency and an increasingly higher level of productivity for users.
Provide functional leadership during technology upgrades/implementations and work successfully as a liaison with various internal business partners.
Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT).
Test new/modified applications to ensure applications and results meet end-users needs.
Participate in change management activities (UAT, training, communications, online help, business readiness etc.) supporting program rollouts in partnership with global Subject Matter Experts and Business Readiness Manager.
Partner with the support organization to provide training, support and technical assistance to end users.
Participate in Agile scrum team, responsible as business lead and central subject matter expert.

Required Skills/Experience

5+ years experience in a of Business Systems Analyst role.

Salesforce, Data Cloud, Snowflake, and MuleSoft experience a plus.

Strong background in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
Strong IT background with experience in application development and/or support.
Experience and knowledge of API, SOA, ESB concept and tools (Postman, SOAP UI).
Experience in developing/supporting/testing real time interfaces with different systems.
Experience in application/system testing and UAT.

Hands-on experience with databases and using SQL tools like Toad, and SQL Developer for data analysis and validating test results.
Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
Able to quickly understand the business process and needs, and translate them into business requirements

Strong background in driving and gathering business requirements, assessments, solutioning specially in the areas of data analysis, data extraction/delivery, source/target mappings and reporting.
Detail oriented and be able to think of all the scenarios for functional and non-functional requirements
Able to produce concise and clear documentation.
Strong people and communication skills

Ideal Mindset:

Encouragement. You will provide motivation, direction, and support to other members of the team.

Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.

Strong work ethic. You are a team player and lead by example.

#LI-CONF

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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