IT Specialist

Ultipro; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Ultipro is seeking an IT Support Technician to serve as the local contact for plant and office users, handling PCs, mobile devices, and office technologies. You will diagnose, troubleshoot, and resolve end-user issues while coordinating with IT teams to ensure secure, compliant operations.

Ideal candidates have 2–5 years of experience with Windows environments, AD/GP, and M365, plus strong customer service and documentation skills. On-site role with occasional travel in a manufacturing setting.

Qualifications

• 2-5 years of experience supporting Windows environments and end-user technologies.
• Strong troubleshooting across hardware, software, networking, and business apps.
• Experience with AD, Group Policy, M365, endpoint management, and device deployment.

Responsibilities

• Provide front-line IT support for plant and office users, PCs, mobile devices, printers, scanners, tablets, kiosks, conference-room tech, and business apps.
• Diagnose and resolve hardware, software, network, and connectivity issues; own incidents through resolution.
• Prioritize issues and escalate as needed to IT or vendors.
• Support local infrastructure and shop-floor tech with Infrastructure, Cybersecurity, and Application teams.

Skills

Windows support

Active Directory

Group Policy

Microsoft 365

Endpoint management

Device deployment

Networking basics

Troubleshooting

Customer service

Incident reporting

Education

Associate's degree in IT/CS/Engineering

Certifications (preferred)

Tools

Cisco switches/routers

Job description

• On-site
• IT
• Full-Time
• Requisition #: ITSPE009850

Description

Knowledge and Skill Requirements

• 2-5 years of experience supporting Microsoft Windows environments and end-user technologies.
• Strong troubleshooting skills across computer hardware, software, networking, and business applications.
• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, endpoint management, and device deployment.
• Working knowledge of network engineering principles including basic cabling, TCP/IP, DNS and DHCP. Cisco switch/router experience is a plus
• Experience supporting printers, scanners, mobile devices, conference-room technology, and shared devices.
• Understanding of cybersecurity principles, endpoint security, access management, and incident reporting.
• Strong customer service, communication, organization, documentation, and problem-solving skills.
• Ability to prioritize work based on safety, production, security, and business impact.
• Ability to work independently while collaborating effectively with local and remote teams.
• Experience in a manufacturing or industrial environment is preferred. Occasional travel, after-hours support, and on-call participation may be required.

Principal Accountabilities

• Service as the local IT contact, providing front-line support for plant and office users, PCs, mobile devices, printers, scanners, tablets, kiosks, conference-room technology, and business applications.
• Diagnose and resolve hardware, software, network, and connectivity issues; own incidents and service requests through resolution or confirmed handoff.
• Prioritize and communicate issues, escalating as needed to the appropriate IT team or vendor.
• Support local infrastructure and shop-floor technology in coordination with Infrastructure, Cybersecurity, and Application teams.
• Deploy, configure, maintain, inventory, refresh, recover, and securely dispose of end-user devices and other IT-controlled assets.
• Ensure systems and devices comply with company security, patching, configuration, and technology standards.
• Maintain accurate site documentation, diagrams, support procedures, knowledge articles, and recovery information.
• Participate in projects, upgrades, plant shutdowns, maintenance windows, equipment moves, and technology deployments.
• Identify recurring issues and recommend secure, simple, supportable improvements through standardization, automation, and self-service.
• Build trusted business relationships, represent the IT organization professionally, and follow all plant safety and PPE requirements.

Educational Requirements

• Associate's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Relevant Microsoft, CompTIA, Cisco, ITIL, or equivalent industry certifications are preferred.