Information Technology System Administrator

Dew Software; Montreal (administrative region); On-site; CAD 52,000 - 68,000; Full time

Job summary

Dew Software is seeking a motivated IT System Administrator to help manage our IT infrastructure, support end users, and ensure system availability. The role requires 1–2 years of hands-on experience with Windows and/or Linux, Active Directory, and basic networking.

You will assist in cloud services like Microsoft 365, Azure, or AWS, and support hardware and software maintenance. The candidate should have a Bachelor’s degree in Computer Science or IT and strong problem-solving and communication

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 1–2 years of system administration or IT infrastructure experience.
• Experience with Windows Server and/or Linux administration.
• Fundamental networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
• Familiar with Active Directory, Group Policy, and Microsoft 365 administration.
• Knowledge of virtualization (VMware or Hyper-V).

Responsibilities

• Install, configure, and maintain Windows and/or Linux servers and workstations.
• Monitor system performance, availability, and security.
• Manage user accounts, permissions, and access control using Active Directory or similar directory services.
• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, networking, and system-related issues.
• Perform regular system updates, patch management, and antivirus maintenance.
• Monitor backups and assist with disaster recovery procedures.
• Coordinate with vendors for hardware procurement, warranty claims, and technical support.
• Ensure compliance with IT security policies and best practices.
• Support IT projects, system upgrades, and infrastructure improvements.

Skills

System administration

Troubleshooting

Verbal communication

Written communication

Analytical thinking

Education

Bachelor's degree in Computer Science or IT

Tools

Windows Server

Linux administration

Active Directory

Microsoft 365

VMware

Hyper-V

VPN

Job description

We are looking for a motivated and detail-oriented IT System Administrator with 1–2 years of hands-on experience in managing IT infrastructure, supporting end users, and maintaining system availability. The ideal candidate should have a solid understanding of Windows and/or Linux operating systems, networking fundamentals, user administration, and troubleshooting hardware and software issues.

Key Responsibilities

• Install, configure, and maintain Windows and/or Linux servers and workstations.
• Monitor system performance, availability, and security.
• Manage user accounts, permissions, and accesscontrol using Active Directory or similar directory services.
• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, networking, and system-related issues.
• Perform regular system updates, patch management, and antivirus maintenance.
• Monitor backups and assist with disaster recovery procedures.
• Configure and maintain basic network infrastructure, including switches, routers, VPNs, and Wi-Fi.
• Assist in managing cloud services such as Microsoft 365, Azure, or AWS.
• Maintain IT asset inventory and systemdocumentation.
• Coordinate with vendors for hardware procurement, warranty claims, and technicalsupport.
• Ensure compliance with IT security policies and best practices.
• Support IT projects, system upgrades, andinfrastructure improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in system administration or IT infrastructure support.
• Experience with Windows Server and/or Linux administration.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
• Familiarity with Active Directory, Group Policy, and Microsoft 365 administration.
• Understanding of virtualization technologies such as VMware or Hyper‑V.
• Knowledge of backup solutions and endpointsecurity tools.
• Experience with ticketing systems and IT service management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good verbal and written communication skills

Note:The job duties outlined above cover the key responsibilities for this role; however,

they are not limited to the items listed.

Additional responsibilities may be assigned based on business requirements and operational needs.