IT Specialist

In Studio; Toronto; On-site; CAD 65,000 - 80,000; Full time

Job summary

iN STUDIO in Toronto, Ontario, is seeking an IT Specialist to own day-to-day IT support for our studio. You will be the first point of contact for staff IT issues and ensure Microsoft 365, Intune, and our network environment run smoothly.

This hands-on role emphasizes great customer service and the ability to balance multiple priorities in a dynamic setting, with room to grow into more advanced work over time.

Qualifications

• 3–5 years of hands-on IT support experience
• Strong, current Microsoft Intune experience (device enrolment and admin)
• Solid Microsoft 365 administration skills: Entra ID, SharePoint Online, Teams and Exchange Online
• Working knowledge of Windows Server, Active Directory and on-prem AD sync
• Excellent written and verbal communication with a strong service mindset
• Superior organisation, task management and problem-solving skills
• Ability to maintain confidentiality and attention to detail
• Nice to have: PowerShell or scripting ability
• Nice to have: experience with Unifi Network and Storage systems

Responsibilities

• Be the first point of contact for IT requests, triaging and prioritising work to keep staff productive
• Provide excellent, consistent customer service to internal clients, including under pressure
• Document fixes and maintain operations manuals and knowledge base articles
• Escalate complex issues to our L2/L3 support partner with clear, well-documented context
• Enrol, configure and manage Windows devices in Microsoft Intune, including Autopilot
• Provision and deprovision user accounts, licences, and security groups
• Administer Microsoft 365 Entra ID, SharePoint Online, Teams and Exchange Online
• Support SharePoint and Teams environments: site and permission structure, project setup and close-out
• Keep user software up to date and track software versions and licences deployed across the fleet
• Support Unifi stack across network, access control, security and storage
• Assist staff with remote access, including RD Gateway and VPN connectivity
• Manage hardware lifecycle: purchase, setup, warranty, repairs, asset inventory
• Troubleshoot design software (Autodesk, Bluebeam, Adobe, SketchUp)
• Suggest improvements to systems and adopt new tech

Skills

Communication

Customer service

multitasking

Problem-solving

Self-starter

Tools

Microsoft Intune

Microsoft 365

Entra ID

SharePoint Online

Teams

Exchange Online

Unifi Network

RD Gateway

VPN

Job description

iN STUDIO is hiring an IT Specialist to own day-to-day IT support for our studio.

This is a hands-on, front-line role. You will be the first point of contact for staff IT issues and the person who keeps our Microsoft 365, endpoint and network environment running smoothly. Your focus will be on what keeps people productive, with room to grow into more advanced work over time.

We are looking for a self-starter who provides excellent customer service and has proven technical experience balancing multiple priorities in a highly dynamic setting.

Key Responsibilities

Service Desk and End-User Support

• Be the first point of contact for IT requests, triaging and prioritising work to keep staff productive
• Provide excellent, consistent customer service to internal clients, including under pressure
• Document fixes and maintain operations manuals and knowledge base articles
• Escalate complex issues to our L2/L3 support partner with clear, well-documented context

Endpoints and Microsoft 365

• Enrol, configure and manage Windows devices in Microsoft Intune (including Autopilot), covering device compliance, configuration and application deployment policies
• Provision and deprovision user accounts, licences, and security/distribution groups
• Administer Microsoft 365 Entra ID, SharePoint Online, Teams and Exchange Online
• Support SharePoint and Teams environments: site and permission structure, project setup and close-out, and archiving projects for long-term storage
• Keep user software up to date and track software versions and licences deployed across the fleet

Network, Infrastructure and Access

• Support our Unifi stack across network, access control, security and storage
• Support staff with remote access, including RD Gateway and VPN connectivity
• Manage the hardware lifecycle: purchase against standards, set up and configure new machines, handle warranty and repairs, and maintain asset inventory

Software and Licensing

• Troubleshoot design software where needed (Autodesk suite, Bluebeam, Adobe, SketchUp)
• Keep track of emerging technologies and suggest improvements to our systems

Qualifications

• 3 – 5 years of hands-on IT support experience
• Strong, current Microsoft Intune experience device enrolment and day-to-day administration is essential
• Solid Microsoft 365 administration skills: Entra ID, SharePoint Online, Teams and Exchange Online
• Working knowledge of Windows Server, Active Directory and on-prem AD sync
• Excellent written and verbal communication with a strong service mindset
• Superior organisation, task management and problem-solving skills
• Ability to maintain confidentiality and attention to detail

Nice to Have

• Experience in a building design, architecture, engineering or construction environment
• PowerShell or scripting ability
• Experience with Unifi Network and Storage systems
• Familiarity with design software licensing and deployment
• Experience setting up a SharePoint intranet

Other Details

• Occasional after-hours work may be required for deployments and emergency issues; this is not a regular expectation.