IT Software Asset Management Specialist

TechDoQuest; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

TechDoQuest in Toronto is seeking a Software Asset Management Specialist to oversee the organization’s software assets, licensing, and compliance. The role collaborates with IT, procurement, finance and legal to maintain records and support audits.

Ideal candidates have strong SAM knowledge, experience with Remedy/SNOW/ServiceNow, ITIL certifications, and a proven ability to drive process improvements and cost optimization.

Qualifications

• Strong knowledge of software asset management principles and SAM tools such as Remedy, SNOW, ServiceNow SAM/HAM Pro.
• Any SAM tool Architectural workflow understanding or Knowledge.
• CSAM Certification is good to have.
• Solid problem solving and consultative skillset.
• Strong presentation, communication, multitasking and time management skillset.
• Good communication skills displaying timely and accurate information sharing with active listening skillset.
• Knowledge of creating Project plan for the client.
• ITIL V3 or 4 certified
• Audit Readiness skillset.

Responsibilities

• Manage software assets and maintain accurate records across the organization.
• Support internal and external software audits and license compliance.
• Provide license consultations to stakeholders and escalate gaps.
• Develop and document SAM policies and processes.
• Collaborate with procurement on licensing contracts and renewals.
• Review contracts end-to-end to optimize usage and mitigate risks.
• Lead remediation plans to prevent production outages related to vendor obligations.

Skills

SAM principles

Problem solving

Presentation skills

Communication skills

Project planning

Time management

Active listening

Education

CSAM Certification

ITIL V3/V4 certified

Tools

Remedy

SNOW

ServiceNow SAM/HAM Pro

ITIL

Job description

The Software Asset Management Specialist is responsible for managing the software assets of the organization effectively. This role requires extensive knowledge of software publishers, particularly IBM, VMware, SAP and Microsoft, Oracle to ensure compliance, optimal utilization, and cost-efficiency. The specialist works closely with Program Managers, IT teams, procurement, finance, and legal departments to maintain accurate records, track licensing agreements, and support software audits.

Key Responsibilities:

1. Experience in creating process documents, frameworks and operating models with capabilities based on findings and recommendations.
2. Experience of Service catalogue workflow designing to automate Software Asset Management lifecycle.
3. Provide license consultation to customers on various software applications.
4. Ability to implement software asset management (SAM) policies, processes, and procedures to activate SAM governance module.
5. Conduct periodic internal audits to identify and address any gaps or discrepancies in software license usage, monitor usage patterns and identify opportunities for software license re-harvesting or re-allocation.
6. Provide recommendations on software optimization and license consolidation to reduce costs and ensure license compliance.
7. Collaborate with procurement teams to negotiate favorable licensing Contracts with software publishers.
8. Reviewing software contracts end to end to get a clear understanding of purchase history, understanding relationship between parent and child contracts, compliance, optimize usage, mitigate risks and analyzing termination and renewal clause.
9. Experience of handling a minimum of 5 Tier -1 and Tier -2 publishers specifically IBM, VMware, SAP, Microsoft, Oracle, Redhat, Salesforce and Engineering & SAAS applications.
10. Detailing of ELP including full capacity on analysis of entitlement, usage summarization, identifying financial & compliance risk and cost optimization opportunities.
11. Rich experience on driving ELP findings with application owners and baselining on the recommendations and obtaining signoff.
12. Knowledge or participated in any external software audits conducted by vendors/Publishers to ensure accuracy and fairness.
13. Experience in mitigating risk of production outages in case of contract obligations with vendors, lead the recommended remediation plan and actions.

Required Skills and Qualifications:

1. Strong knowledge of software asset management principles and practices and SAM Tools such as Remedy, SNOW, ServiceNow SAM/HAM Pro.
2. Any SAM tool Architectural workflow understanding or Knowledge.
3. CSAM Certified is good to have.
4. Solid problem solving and consultative skillset.
5. Strong presentation, communication, multitasking and time management skillset.
6. Good communication skills displaying timely and accurate information sharing with active listening skillset.
7. Knowledge of creating Project plan for the client.
8. ITIL V3 or 4 certified
9. Audit Readiness skillset.

Note: The job description above focuses on software asset management in the IT industry with a specific emphasis on knowledge of publishers like Microsoft, IBM, VMware, SAP. The responsibilities and requirements can vary depending on the organization's size, industry, and software landscape.