IT Service Technician - On-Site & Remote Support Pro

365 Technologies Inc.; Winnipeg; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Group benefits package

RRSP/DPSP/TFSA matching

Health spending account

Mileage reimbursement

Professional development and certs

Job summary

365 Technologies Inc. is a Winnipeg-based managed services provider seeking a Service Technician to join the service desk. You will support clients across a variety of environments, both on-site and remotely, with a focus on timely resolution and clear communication.

You will travel within Winnipeg, participate in after-hours on-call coverage, and document all work in HaloPSA and IT Glue. This role offers growth toward Network Administrator and Senior Engineer positions within a collaborative

Qualifications

• 1–3 years IT support experience, preferably MSP environment.
• Experience troubleshooting Windows 11.
• Experience with PC and server hardware installation/troubleshooting.
• Working knowledge of IP networking and basic troubleshooting.
• Valid driver’s license with daily access to a vehicle.

Responsibilities

• Provide on-site and remote support to clients via phone, email, and chat for workstations, servers, network devices, and more.
• Travel to client sites across Winnipeg as needed (mileage fully compensated).
• Participate in on-call rotation for after-hours coverage.
• Document all completed work accurately in HaloPSA.
• Respond to and resolve tickets within published SLAs.
• Communicate proactively with the Service Desk Coordinator or Manager on open incidents.
• Keep client documentation up to date in IT Glue.
• Track and submit timesheets and expenses accurately.
• Escalate to Network Administrators, Senior Engineers, or management as needed.
• Hit targets with KPI-driven support.

Skills

Communication

Active listening

Multitasking

AI tools

English proficiency

Tools

HaloPSA

IT Glue

Microsoft 365

Copilot

Veeam

SonicWall

Job description

365 Technologies Inc. is a Winnipeg-based managed services provider seeking a Service Technician to join the service desk. You will support clients across a variety of environments, both on-site and remotely, with a focus on timely resolution and clear communication.

You will travel within Winnipeg, participate in after-hours on-call coverage, and document all work in HaloPSA and IT Glue. This role offers growth toward Network Administrator and Senior Engineer positions within a collaborative