IT Service Management & Analytics Specialist

Tata Consultancy Services; Montreal (administrative region); On-site; CAD 80,000 - 110,000; Full time

Job summary

Tata Consultancy Services in Canada is seeking an ITSM professional to help optimize incident, problem, change and service management. The role requires strong analytical skills and experience developing dashboards and KPIs using Power BI and Excel, with the ability to coordinate across multiple teams and senior stakeholders.

You will work with ServiceNow or similar enterprise ITSM platforms, collaborating with technical risk, control, and audit teams to drive improvements while leveraging

Qualifications

• Strong knowledge of ITSM practices, including Incident, Problem, Change and service management.
• Experience with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Skills

ITSM knowledge

ServiceNow

Data analysis

Dashboards & KPIs

Power BI

Excel

Cross-functional coordination

Stakeholder management

Communication skills

Project coordination

Prioritization

Tools

ServiceNow

Power BI

Excel

SharePoint

Teams

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Job Description :-

• -Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management
• - Experience working with ServiceNow or comparable enterprise ITSM platform
• -Strong analytical and critical thinking skills with experience analyzing operational, service or performance data
• - Experience developing dashboards , KPIs , reports and management-level operational highlights
• - Proficiency with Power BI and Excel or comparable business intelligence and analytics tools
• -strong project coordination, organizational and stakeholder management capabilities
• - Ability to work effectively across technical risk , control , audit and business teams
• - Strong written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders
• - Ability to manage competing priorities and drive initiatives across multiple teams
• - Experience with Microsoft 365 collaboration tools such as SharePoint and Teams