IT Service Desk Technician

Ymcanorthbay; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job description

Posted Tuesday, July 16, 2024 at 4:00 AM | Expires Wednesday, July 31, 2024 at 3:59 AM

The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs and services offered please visit our website.

We are currently looking for a IT Service Desk Technician to join our team of committed professionals. This full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Durham location in Sudbury.

Under the leadership of the Manager of Technical Services, the IT Service Desk Technician is responsible for first-line support to YMCA employees for all IT-related issues and requests. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. The technician will play a critical role in maintaining the productivity of the Association's workforce by ensuring IT systems are running smoothly and effectively.

START DATE: August 12, 2024

LOCATION: Sudbury, ON

RATE OF PAY: $40,000 - $48,800 per year

Major Responsibilities

• Deliver in person or remote IT support and technical delivery services to a broad range of end users and departments.
• Understand and interpret end user needs to provide excellent service levels.
• Assist in the deployment and setup of new equipment for employees.
• Troubleshoot hardware, software or configuration problems.
• Document and track all support requests using the Association’s ticketing system.
• Perform regular system updates and maintenance to ensure optimal performance and security of Microsoft applications and systems.
• Deploy, manage, and maintain network and network security solutions.
• Provide training and support to employees on IT policies, procedures, and best practices.
• Provide data and reports to the Association as required.

Qualifications

• College diploma or University degree in Information Technology or related field an asset.
• Minimum of one to three (1-3) years of experience in an IT support or service desk role.
• Experience with Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
• Experience with deployment, management, and maintenance of Microsoft Server environments.
• Familiarity with ITIL or other IT service management frameworks is an asset.
• Familiarity with TechShare Avocado, Ceridian Dayforce, Salesforce and similar systems considered an asset.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Valid G class driver’s license and access to a vehicle an asset.
• Bilingualism in both official languages an asset.
• Current and satisfactory Police Record with Vulnerable Sector Check.

What We Offer

• Free Personal Membership and Family Membership.
• Discounts for day camps and recreational programs, summer camp and licensed child care for toddlers up to school-age.
• Paid vacation and sick/personal days.
• Extended Health and Dental Care Program that includes coverage for Vision and Professional Services such as those performed by Dieticians, Chiropractors, Massage Therapists, Psychologists, Naturopaths, and more!
• Employee and Family Assistance Program that includes short-term mental health supports such as counselling and online courses, and lifestyle coaching which includes legal and financial counselling.
• Life, Accidental Death & Dismemberment & Long-Term Disability Benefits.
• Team bonding and employee recognition events.
• Opportunity to explore a wide range of jobs and functions.
• Flexible hours and scheduling, and hybrid work options, depending on role.

If you would like to work in a family friendly environment, please apply by website only, with a cover letter and resume by July 30, 2024 to the attention of the Personnel Committee.

Please ensure that your cover letter and resume both specify the job title of the position that you are applying for.

All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Check for review prior to starting employment.

Please note that candidates invited for an interview will be required to submit three professional references.

YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.

Educational credentials completed outside of Canada require a copy of your World Education Services documents (WES) along with your credentials. If you do not have a WES document, please visit https://www.wes.org/ca/. Applications submitted without a WES document will not be considered.