IT Project Manager

Socket.dev; Whitehorse; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flight benefits

Hotels and cruises

Health & dental benefits

Group RRSP

Cargo shipping benefits

Fuel discounts

Job summary

Air North is seeking an IT Project Manager in Whitehorse, Yukon to plan, execute, and deliver complex IT initiatives that align with our strategic goals. This role coordinates between IT and business stakeholders to ensure on-time, on-budget delivery with strong governance and risk management.

You will drive project charters, budgets, and schedules, manage vendor relationships and procurement, and report to leadership with KPI-driven updates.

Qualifications

• Bachelor’s degree in IT, CS, business administration, or related field.
• 5+ years IT project management delivering medium to large projects.
• PMP/AgileITIL certifications desirable.
• Experience with MS Project and Jira.
• Procurement, vendor management, and ITSM experience.
• Must be legally entitled to work in Canada.
• Preference for Whitehorse, Yukon residence or willing to relocate.

Responsibilities

• Plan, execute, and deliver complex IT initiatives aligned with organizational objectives.
• Lead IT project portfolio, demand management, and governance.
• Develop project charters, plans, budgets, and risk strategies.
• Coordinate stakeholder updates, steering committees, and executive reporting.
• Manage vendor relationships and contract/SOW activities.
• Monitor KPIs, reporting, and post-implementation reviews.

Skills

IT project management

Vendor management

MS Project/Jira

Budget & forecasting

Stakeholder management

Education

Bachelor’s degree in IT/CS/Business or related field

Tools

MS Project

Jira

Job description

Wage: Commensurate with experience Hours of Work: 2 Year Term Position. Full-Time (35-40 hours per week) Location: Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The IT Project Manager is responsible for planning, executing, and delivering complex IT initiatives that align with organizational objectives. This position acts as the liaison between technical teams, business stakeholders, and leadership to ensure successful project outcomes. The PM drives project governance, manages risks, optimizes resources, and ensures delivery within scope, time, and budget while maintaining high-quality standards.

Key Duties and Responsibilities:

IT Project Portfolio & Demand Management

• Partner with IT Leadership and business units to identify, evaluate, and prioritize project demands
• Participate in the intake and assessment process for new project requests, ensuring alignment with strategic goals
• Manage a portfolio of IT projects, balancing competing priorities and resource constraints
• Maintain visibility into the project roadmap and forecast team capacity across active and upcoming initiatives

Project Planning & Execution

• Lead end-to-end project delivery for initiatives such as system implementations, infrastructure upgrades, and digital transformation efforts
• Provide project management support for business-led initiatives outside of IT as requested, applying the same governance, planning, and delivery standards
• Develop project charters and secure stakeholder sign-off on objectives, scope, and success criteria prior to execution
• Develop comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies

Stakeholder Management & Communication

• Act as the primary point of contact for project stakeholders of all levels
• Facilitate regular status updates, steering committee meetings, and executive reporting

Risk, Issue & Change Management

• Proactively identify project risks and develop mitigation strategies
• Manage and track issues, ensuring timely resolution
• Implement structured change management processes to control scope and maintain project integrity
• Escalate critical risks and issues to leadership as required

Budget & Financial Management

• Work with leadership to develop, monitor, and forecast project budgets and costs.
• Assist with the preparation of business cases, ROI analyses, and funding requests.
• Help ensure projects are delivered within approved financial parameters.
• Identify opportunities to reduce costs while maintaining quality and delivery objectives.

Vendor & Contract Management

• Maintain relationships with external vendors, consultants, and service providers
• Participate in RFP, RFQ, and Statement of Work (SOW) processes for project engagements
• Participate in contract negotiations, deliverables, and performance metrics
• Ensure vendors meet service level agreements (SLAs) and project expectations
• Evaluate vendor performance and recommend improvements or changes as needed

Reporting & Performance Monitoring

• Establish and track key performance indicators (KPI) and success metrics for projects
• Deliver accurate and timely reporting on project status, risks, financials, and outcomes
• Coordinate project closure activities, including handover and knowledge transfer
• Conduct post-implementation reviews to drive continuous improvement
• Contribute to the maturity of project management practices, templates, and tooling across the IT team and organization

Must haves:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience)
• 5+ years of experience in IT project management, delivering medium to large-scale projects
• Relevant certifications such as PMP, Agile/Scrum certifications, or ITIL are highly desirable
• Robust experience with project management tools (e.g., MS Project, Jira, or similar)
• Proven experience in IT procurement, project coordination, vendor management, and IT Service Management practices
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be legally entitled to work in Canada

Preference will be given to applicants located in Whitehorse, Yukon or those willing to relocate

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!