IT Operations Leader: Automation & AI-Driven Support

Jobber; Edmonton, Toronto, Vancouver; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Jobber in Canada is seeking an experienced Manager, IT Operations to oversee the IT Coordinator team and deliver reliable technology and service desk support across Edmonton, Toronto, Vancouver and beyond. You'll drive automation, reduce ticket backlogs, and partner with facilities, People, and Security to ensure smooth operations, strong SLAs, and scalable hardware lifecycle management for all Jobberinos.

This role blends hands-on leadership with strategic planning, including budgeting, vendor

Qualifications

• Hands-on experience with hardware procurement, inventory, and lifecycle management.

Responsibilities

• Oversee IT Coordinators and act as escalation point for escalations, coaching, and removing blockers.

Skills

People leadership

Vendor negotiation

IT operations

ITIL practices

Communication

Cross-functional

Jira

Google Workspace

Jamf

Okta

Slack

Zoom

Automation

Hardware lifecycle

Tools

Jira

Google Workspace

Jamf

Slack

Zoom

Zapier

n8n

Okta Workflows

Okta

Job description

Jobber in Canada is seeking an experienced Manager, IT Operations to oversee the IT Coordinator team and deliver reliable technology and service desk support across Edmonton, Toronto, Vancouver and beyond. You'll drive automation, reduce ticket backlogs, and partner with facilities, People, and Security to ensure smooth operations, strong SLAs, and scalable hardware lifecycle management for all Jobberinos.

This role blends hands-on leadership with strategic planning, including budgeting, vendor